STEPHEN ONOBIOMOANION
Montreal,QC
Summary
Proven Houseman Supervisor with extensive experience at Randekhi Royal Hotel, adept in hotel operations and guest service excellence. Spearheaded initiatives enhancing team productivity and guest satisfaction, leveraging skills in housekeeping expertise and team support. Demonstrated initiative by improving efficiency and fostering a guest-centric culture, contributing to continuous operational improvements.
Overview
7
7
years of professional experience
Work History
Houseman
Eko Hotels & Suites
Lagos Nigeria
11.2019 - 07.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Kept building entryway glass clean and polished for professional presentation.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
Houseman Supervisor
Randekhi Royal Hotel
Benin City, Edo State Nigeria
12.2016 - 10.2019
- Coordinated daily assignments for housemen crew, maximizing productivity while minimizing labor costs.
- Addressed maintenance issues promptly by coordinating with relevant departments, ensuring minimal disruption to guests'' experiences.
- Promoted a guest-centric culture within the houseman team, emphasizing the importance of providing exceptional experiences for all visitors to the property.
- Supported continuous improvement initiatives by identifying areas for potential improvement and suggesting appropriate actions to management.
- Reviewed employee performance regularly through evaluations and provided constructive feedback for improvement opportunities or recognition of achievements.
- Assisted in inventory management by monitoring supply levels and submitting requisition orders as needed.
- Participated in hiring processes for new houseman employees by reviewing applications, conducting interviews, and making recommendations based on qualifications.
- Facilitated positive relationships between housemen staff members by resolving conflicts professionally and fairly when they arose.
- Ensured compliance with health safety regulations by conducting regular trainings on proper chemical usage, equipment handling, and personal protective gear requirements.
- Maintained a clean and well-organized work environment for efficient operations and reduced workplace hazards.
- Maintained open communication channels with staff members, fostering an environment of trust and mutual respect that promoted teamwork and collaboration.
- Implemented training programs for new hires, promoting skill development and consistent work performance.
Education
BSC - History And International Studies
Ambrose Alli University
Ekpoma, Edo State Nigeria 08.2017
Skills
- Hotel operations knowledge
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Laundry Management
- Guest Service Excellence
- Housekeeping Expertise
- Linen replacement
- Room restocking
- Multitasking and Prioritizing
- Heavy Lifting
- Interior and exterior cleaning
- Customer Service
- Guest Request Response
- Team Support and Collaboration
- Vacuuming
- Work Planning and Organization
- Organizational Skills
- CDC Sanitation Guidelines
- Kitchen Cleaning and Dishwashing
- Cross-Functional Skills
- Microsoft-applications
Languages
English
Full Professional
Timeline
Houseman
Eko Hotels & Suites
11.2019 - 07.2023
Houseman Supervisor
Randekhi Royal Hotel
12.2016 - 10.2019
BSC - History And International Studies
Ambrose Alli University