Stephen Onifade

• Installed hardware such as drawer pulls, hinges and handles.
• Repaired cabinets and cabinet parts.
• Weight handling up to 23kg (50lbs)
• Receive, verify, and unload incoming materials.
• Organize material inventory according to production planning Maintain a safe, clean, and organized warehouse space.
• Developed and retained excellent tool and machinery skill, including mastery of table saw, band saws, edge bender, clamps, and drills, and utilized knowledge to produce consistent, top-quality work.
• Adjusted workflow and materials to meet production deadlines, coordinating additional resources to meet challenging timelines.
• Maintained compliance with all safety and code regulations to protect crew members, clients, and structures from harm.

• Outstanding verbal and listening skills
• A desire for customer service driven sales and achieving results
• High visibility presence in the work center
• Selling and saving Frontier products and services.
• Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.
• Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.
• Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.
• Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions. Collects on delinquent accounts. Empowered to disconnect accounts as a result of nonpayment and to negotiate payment arrangements.
• (Basic Qualifications)
• Experience in a customer focused role
• High School degree or equivalent
• History of good attendance at work and time management
• Basic math skills and typing skills (20-25wpm required, 25+ Preferred)
• The ability to navigate Windows and basic Microsoft office products MS Word and MS Outlook
  

• Support resolution of A/R issue with customers. Includes determining why customer has deducted or not paid, assessing if there is a valid basis, and determine whether collection or credit is appropriate.
• Also, working with Customer Service Manager (CSM), Regional Sales Manager (RSM) and Commercial Managers as part of the escalation process to reach a resolution.Issue Manual Credits and Invoice. Includes determining if an adjustment is appropriate, obtaining approval, and completing transactions with documentation.
• (Basic Qualifications)
• Team player who is comfortable in a cross-functional, multi-cultural environment.
• Well-developed interpersonal skills enabling interaction within an existing team as well as interaction with the various business units within the company.
• Strong communication and writing skills with the ability to clearly explain issues.
• Good organization and analytical skills