Stephen Oliveira
Toronto
Summary
Hardworking and passionate individual with strong organizational skills. I'm very eager to secure a full-time position in the field. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and challenges. Have extensive experience in various security positions, which have solidified my skills in surveillance, equipment use, access points, security breaches, and incidents. Also have vast knowledge in the criminal justice system which stems from my college diploma.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bus Operator
Toronto Transit Commission
05.2024 - Current
- Provided excellent customer service, addressing passenger inquiries, route directions, and fare-related concerns
- Supported accessibility needs, assisting seniors and individuals with disabilities in boarding and exiting buses safely
- Coordinated with operators and dispatch teams, relaying real-time service updates and helping resolve operational challenges
- Helped manage service disruptions, providing passengers with updates and assisting
- Assisted with service disruptions, providing real-time updates to passengers and supporting operators in adjusting routes
ORC Investigator
Lululemon
06.2023 - 04.2024
- Led cross-functional ORC investigations, collaborating with law enforcement and internal teams to minimize losses
- Leveraged advanced analytics and surveillance techniques to detect ORC patterns, increasing prevention efficiency by 30%
- Cultivated a strong network with law enforcement and retail peers to stay updated on ORC trends and best practices
- Designed and implemented ORC prevention training, reducing incidents by 20% across the company
Security Professional
Hotel X
01.2023 - 06.2023
- Developed and implemented security protocols, enhancing safety for guests and staff
- Conducted risk assessments to mitigate security threats and vulnerabilities
- Collaborated with law enforcement to ensure regulatory compliance and security improvements
Loss Prevention Manager
Canadian National Security Solutions
04.2020 - 08.2021
- Trained staff in loss control and prevention measures to reduce financial losses
- Supervised surveillance operations, leading to multiple successful theft recoveries
- Partnered with law enforcement to investigate and resolve fraud cases
Senior Loss Prevention Officer
The Investigators-Group Inc
06.2016 - 02.2020
- Conducted theft investigations, working closely with store teams and law enforcement
- Provided courtroom testimony and prepared detailed incident reports
- Led internal security audits to ensure compliance with loss prevention strategies
Customer Service Representative
Metro Inc
09.2013 - 07.2017
- Handled high volumes of customer interactions with professionalism and efficiency
- Assisted customers with inquiries, product recommendations, and issue resolution
- Improved customer satisfaction scores by delivering personalized service
Education
Diploma - Police Foundations
Humber College
Toronto, ON06.2017
High School Diploma -
Oakwood Collegiate Institute
Toronto, ON06.2013
Skills
- Security & Surveillance
- Conflict Resolution
- Customer Service
- Self-Motivated
- Data Entry
- Fire Alarm Systems
Certification
- Standard First Aid CPR/AED Level HCP, 01/01/19 - 12/31/23
- Use of Force, 01/01/20
- Security Guard License, 01/01/22 - 12/31/23
Timeline
Bus Operator
Toronto Transit Commission
05.2024 - Current
ORC Investigator
Lululemon
06.2023 - 04.2024
Security Professional
Hotel X
01.2023 - 06.2023
Loss Prevention Manager
Canadian National Security Solutions
04.2020 - 08.2021
Senior Loss Prevention Officer
The Investigators-Group Inc
06.2016 - 02.2020
Customer Service Representative
Metro Inc
09.2013 - 07.2017
High School Diploma -
Oakwood Collegiate Institute
Diploma - Police Foundations
Humber College
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