Stephen Okpo
Winnipeg,Manitoba
Summary
Reliable Support Worker, promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Worker
services Beyond Support(SBS)
Winnipeg , Manitoba
2022.07 - 2023.12
- Provided timely reminders for patient medication administration.
- Assisted client with personal hygiene, mobility and transportation.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Established effective patient communication to develop positive relationships.
- Planned and prepared daily client meals to conform with specific dietary requirements.
Call Center Agent(TTEC)
verizon
Winnipeg , MB
2021.10 - 2022.06
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Maintained strong call control and quickly worked through scripts to address problems.
Residential Support Worker
Healty Support Group
Lagos
2020.08 - 2021.09
- Counseled residents and provided emergency response to handle crisis situations.
- Monitored resident safety and security at residence and on outings in community.
- Managed medications and oversaw compliance with personal treatment plans.
- Assisted individuals with completing daily appointments by helping with mobility and transportation needs.
Disability Support Worker
Levan Clinic
Lagos
2019.02 - 2020.07
- Created detailed and individualized plans to best support patients.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
Education
High School Diploma -
St Jude
Lagos 07.2019
Skills
- Calm and Professional Under Pressure
- Needs Assessment
- Problem-Solving
- Patient-Centered Care
- Housekeeping
- Mobility Assistance
Certification
- Child Abuse Registry Check.
- Adult Abuse Registry Check.
- Police Record Check.
- Drivers License.
Timeline
Care Worker
services Beyond Support(SBS)
2022.07 - 2023.12
Call Center Agent(TTEC)
verizon
2021.10 - 2022.06
Residential Support Worker
Healty Support Group
2020.08 - 2021.09
Disability Support Worker
Levan Clinic
2019.02 - 2020.07
High School Diploma -
St Jude
- Child Abuse Registry Check.
- Adult Abuse Registry Check.
- Police Record Check.
- Drivers License.
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