Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Novak

Toronto

Summary

Dynamic professional with extensive experience in shipping and receiving at the Art Gallery of Ontario. Proven leadership and customer service skills, enhancing team productivity and accuracy in inventory management. Recognized for reducing shipment errors through meticulous product inspection and fostering a collaborative work environment. Committed to excellence and operational efficiency.

Overview

40
40
years of professional experience

Work History

AGO Receiver

Art Gallery of Ontario
11.2008 - Current
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
  • Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
  • Coordinated with other departments for seamless integration of received goods into various operations.
  • Streamlined the unloading process, reducing time spent on manual labor tasks.

QS Supervisor

Maple Leaf Sports & Entertainment
03.2008 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Catering Service Worker

Canada Legends Hospitality, LLC At Rogers Centre
03.2008 - Current
  • Collaborated with team members to ensure optimal service quality for all customers.
  • Identified potential safety hazards through routine checks of supplies, equipment and environment.
  • Established strong relationships with clients, leading to increased trust and loyalty.
  • Bartending during events
  • Prompt serving and replenishing of food

Bartender

Boston Pizza Restaurant
11.2007 - 08.2008
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender, Night Manager

Artful Dodger
09.2006 - 08.2007
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

General Manager, Bartender

Duke of Gloucester
05.1994 - 08.2006
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Warehouse Forklift Operator

Schenker Stinnes Logistics
01.1985 - 03.2004
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Education

Marketing

George Brown College
Toronto, ON
04-1985

High School Diploma -

Notre Dame College School
Welland, ON
06-1980

Skills

  • Shipping and receiving
  • Customer service
  • Product inspection
  • Record preparation
  • Team player attitude
  • Leadership qualities

Timeline

AGO Receiver

Art Gallery of Ontario
11.2008 - Current

QS Supervisor

Maple Leaf Sports & Entertainment
03.2008 - Current

Catering Service Worker

Canada Legends Hospitality, LLC At Rogers Centre
03.2008 - Current

Bartender

Boston Pizza Restaurant
11.2007 - 08.2008

Bartender, Night Manager

Artful Dodger
09.2006 - 08.2007

General Manager, Bartender

Duke of Gloucester
05.1994 - 08.2006

Warehouse Forklift Operator

Schenker Stinnes Logistics
01.1985 - 03.2004

Marketing

George Brown College

High School Diploma -

Notre Dame College School

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