Stephen Naraine
General Manager
Unionville,ON
Summary
Knowledgeable and highly motivated General manager with over 10+ years of management experience in driving revenue growth performances and service excellence for a well established hospitality organization. Proven expertise for improving processes that resulted in reduced costs, higher quality and exellent customer experience.
Overview
10
10
years of professional experience
1
1
Language
Work History
General Manager
The Pickle Barrel
6 2020 - Current
- Promoted a positive work environment for both staff and clientele.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Conducted timely performance evaluations for all staff.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Reduced labor costs percent while maintaining excellent service and profit levels.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Responsible for recruiting, training and scheduling the right individuals with skills to optimize business needs and goals.
- Proven leadership in coordinating multiple successful corporate events and banquet services with over 200 guests.
- Constantly leveraging KPI model to focus improving business targets and goals.
- Worked at various locations overseeing and developing over 50 employees both crews and managers with their overall performances.
FOH Working Manager
St. Louis Bar And Grill
03.2019 - 06.2020
- Served guests in a timely manner while maintaining excellent service for clientele.
- Worked with GM, and Kitchen Manager to run daily operations controlling labor, and food costs using KPI models and forecasted sales.
- Adhered to company standards and ensured all staff were correctly trained and followed standards
- Completed beverage and food ordering through various vendors while maintaining weekly budget and target.
- Maintained proper scheduling, hiring, and training to ensure business had the people with the right skills and had excellent service.
- Created selling tactics to ensure team had lucrative ways to upsell to our clientele.
- Maintained good relationships with our clientele by delivering excellent service, and feedback for ways of improvement.
- Ensured all FOH and BOH duties were completed by staff in a timely manner.
Sales Lead Manager
Foot Locker
05.2018 - 03.2019
- Completed weekly paperwork for sales and inventory control.
- Monitored customer preferences to determine focus of sales efforts.
- Generated monthly sales reports outlining positive gains and areas of improvement.
- Directed sales team training and development programs ensuring new and refreshing ways to engage clientele.
- Research and development on market and social trends to keep inventory focused on hot trends.
- Developed staff with new and different ways of approach to complete sales.
FOH/Kitchen Manager
Boston Pizza
11.2014 - 10.2018
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Fostered a collaborative working environment among diverse teams of line cooks, prep cooks, dishwashers, servers, bartenders and other support staff.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Hired, trained, scheduled, and developed both sides of the restaurant.
- Ensured clientele was taken care of, had a great experience, and implemented ways of improvement through feedback.
- Ordering food and beverage through various vendors, staying within projected sales forecast.
Education
Business Finance and Administration -
York University
Skills
Excellent interpersonal and communication skills, both verbal and written
Exceptional conflict resolution, negotiation and objection handling skills
Highly flexible, with solid interpersonal skills needed to work effectively
Ability to deal with people sensitively, tactfully, diplomatically and professionally at all times
Highly self-motivated, proactive self-starter and able to work independently
Diligent and accurate documentation skills
Professional appearance and manners
Strong work ethic and positive team attitude
Proficient in Microsoft Word, Excel, MS Outlook, Power Point
HR and payroll proficient
Scheduling, recruiting, training, and shift management
Timeline
FOH Working Manager
St. Louis Bar And Grill
03.2019 - 06.2020
Sales Lead Manager
Foot Locker
05.2018 - 03.2019
FOH/Kitchen Manager
Boston Pizza
11.2014 - 10.2018
General Manager
The Pickle Barrel
6 2020 - Current
Business Finance and Administration -
York University
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