STEPHEN MOORE
San Leandro
Summary
Dedicated and results-driven Senior Administrative Services Manager with over 15 years of experience operating within fast-paced, high volume work environments. Possessing exceptional customer-focus, consistently demonstrating a keen ability to cultivate interpersonal relationships and remain receptive to client needs. Offering strong administrative skillset and cross-functional collaboration abilities to provide teams with unwavering support and guidance, resulting in exceptional outcomes that consistently surpass expectations.
Overview
24
24
years of professional experience
Work History
Senior Manager, Mail Services
First Republic Bank
06.2004 - 05.2023
- Oversaw daily operations of large corporate mailroom, managing team of up to 8 employees and processing over 10,000 pieces of mail per week. Implemented new sorting and tracking procedures that resulted in 20% increase in efficiency and reduction in errors by 15%.
- Cultivated strong relationships with internal stakeholders, including senior executives, department heads, and administrative staff. Provided exceptional customer service and support, resulting in high level of satisfaction among internal customers and positive reputation for mailroom team.
- Created consistency in mail services operations for Corporate and Regional offices, including receiving, organizing, tracking, and distributing all mail and packages.
- Provided leadership in ensuring highest levels of service to Bank’s clients and colleagues.
- Managed and lead staff for mailroom in San Francisco Corporate Office, and maintained dotted line reporting relationships for New York, Boston and other regions as appropriate.
- Maintained relationships and oversaw work and Service Level Agreements with vendors that adhere to company standards, culture and high levels of service.
- Standardized workflows, implemented and streamlined procedures and processes, utilizing technology and continuous process improvements to maintain efficient and effective mail operations.
- Spearheaded implementation of new mailroom technology, including Pitney Bowes SendSuite Tracking Online and SendProEnterprise systems. This resulted in 30% decrease in processing times, allowing mailroom to handle larger volume of mail with fewer error and delays.
- Responsible for system succession planning, employee development and training to meet company’s compliance regulations and mitigate risk.
- Provided strong leadership to enhance team productivity and morale.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Photo Lab Technician
Longs Drug Store
06.1999 - 06.2004
- Processed and developed film using specialized equipment
- Performed weekly maintenance on film processing/development machines
- Provided excellent customer service to photo lab customers
- Received products through warehouse for photo inventory.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Performed opening and closing procedures to keep operations running smoothly.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Operated photo department cash register to scan items and process checks and credit card transactions.
Education
Some College (No Degree) - General Studies
College of Alameda
Alameda, CAHigh School Diploma -
Berkeley High School
Berkeley, CA06.1999
Skills
- Strong Customer Service and Communication
- Attention to Detail and Accuracy
- Knowledge of Mailroom Equipment and Technology
- Shipping and Receiving Procedures
- Organization and Prioritization
- Managing Operations and Efficiency
- Cross-Functional Team Leadership
- Troubleshooting and Problem Resolution
- Employee Coaching and Motivation
- Managing Vendors
- Scheduling and Coordinating
- Operations Planning
- Expertise in US Post Office and UPS Products
Timeline
Senior Manager, Mail Services
First Republic Bank
06.2004 - 05.2023
Photo Lab Technician
Longs Drug Store
06.1999 - 06.2004
Some College (No Degree) - General Studies
College of Alameda
High School Diploma -
Berkeley High School
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