Stephen Matta

Currently managing a team of 13 Infrastructure engineers, CIBC Vendors and Business partners by reducing the infrastructure execution delivery timelines by automating all pre-builds, post builds and any manual tasks that can be automated.

• Improved team efficiency by streamlining engineering processes and implementing new project management tools.
• Reduced product development time by optimizing workflows and fostering cross-functional collaboration.
• Enhanced product quality with rigorous design reviews and comprehensive testing protocols.
• Increased customer satisfaction, addressing technical issues promptly and effectively through close communication with clients.
• Ensure timely delivery of automating various
  infrastructure products (Linux, Windows, SQL, Oracle, SNOW Development & CMDB/ESL).
• Manage resources goals, performance reviews, coaching and build career development plans
  based on individual aspirations.

Managed Global Cash Management quality team and ensuring customers, stakeholders, Vendors and Business partners by delivering a highest quality product for SCO & Global Transactions Banking (EFT, ACH, Wire, IMT and Interac)

• Responsible to deliver the highest quality product with-in project given timelines and funding
• Managed QA resources allocation for various agile labs in Global Transactions Banking and CCOP applications
• Advocate QA best practices and provide high level work estimations for QA deliverables in Portfolio meetings & Presenting Key Performance Indicators/QA Dashboards to the senior leadership and business partners
• Provide required training for global QA teams on Test Planning, Test Execution, and Test Scripting
• Plato planning and Implementation of Smoke, Sanity and Regression Packages in CI/CD pipeline
• Resolving cross lab QA Impediments and blockers
• Defect Density management across various applications
• Improved product quality by developing and implementing comprehensive testing strategies.

• Managed multiple labs QE deliverables
• Developed various automation frameworks as per the project needs (API & UI Automation)
• Collaborated with cross-functional teams to optimize design, manufacturing, and validation processes.
• Developed comprehensive quality assurance plans, ensuring compliance with industry standards and regulations.
• Managed risk assessments to identify potential hazards and implement corrective actions for continuous improvement.
• Mentored junior engineers on best practices in quality engineering, fostering a culture of excellence within the team.
• Improved product quality by implementing robust testing procedures and integration of CI/CD pipelines.

• Executed manual and automation testing using Water Fall & Agile methodologies – with major focus on System Integration testing for some of top TD Credit Card merchant services Project's using STLC
• Performed functionality, System integration and cross browser testing based on the BRD and SRS
• Test Planning, Test Execution and reported Defects using HP ALM for TD VIP Loyalty Project (VIP Flags) and Jira for CCMN Project (Product Transfers)
• Worked on selenium for automating CCMN Project by using Java for regression Testing
• Performed API testing on automation tools like SOA (REST Services) in calling GET, POST, DELETE and PUT.

• As a Quality Analyst I worked in one of the major Digital projects (Digital Cheque Processing - DCP), during my tenure I have performed manual Testing and Business Analysis
• Performed functionality, System integration and cross browser testing based on the BRD and SRS
• Test Planning, Test Execution and reported defects using HP ALM for APP & FTM4C application
• Worked collaboratively with OFF Shore QA, development, and business groups to complete comprehensive testing on 2 major releases (Cheque Replacement Phase and Image Phase).

• As a Quality Analyst I worked for RBC Insurance Case 360 application, during my tenure I have performed manual Testing
• Worked for RBC insurance application and tested living benefits (I.e
• Critical illness and Disability Insurance
• Worked closely with User Acceptance Testing team on case360 application (BPM - Business process Mapping tool)

• Managed customer relations through communication and helpful interactions.
• Answering calls and provides exceptional customer service to the Rogers clients.
• Assist with payments and billing, assigning new products.
• Notifying Management of widespread problems: i.e., trend identification.

• Solving RMI tickets (Report Map Issues from users' feedback)
• Routing Maps with good productivity and quality
• Acted as spokesperson (single point of contact) of the team
• Enhanced product performance by analyzing user feedback and implementing necessary improvements.
• Streamlined product development process for increased efficiency by identifying bottlenecks and optimizing workflows.