Stephen Masuch
Kimberley,BC
Summary
Driven professional with a history at Interior Health, adept at enhancing patient satisfaction and streamlining processes. Excelled in roles from Patient Ambassador to Housekeeper, demonstrating strong ethics and data entry proficiency. Achieved significant improvements in operational efficiency and patient care quality, leveraging skills in sterilization procedures and appointment scheduling.
Overview
2
2
years of professional experience
Work History
Patient Ambassador
Interior Health
2023.04 - Current
- Proactively identify potential issues affecting patient satisfaction by conducting regular rounds on assigned units or areas within the facility.
- Streamlined the admissions process for a more efficient and positive experience, assisting patients with paperwork and answering questions.
- Coordinated transportation arrangements for discharged patients to facilitate smooth transitions back into the community or ongoing healthcare settings.
- I greeted and assisted patients with check-in procedures.
Food Service Worker
Interior Health
2022.03 - 2024.04
- Kept all kitchen areas clean, tidy, and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in a commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Housekeeper
Interior Health
2021.12 - 2022.03
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Utilized chemicals and cleaning equipment to meet the facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote a sanitary treatment and service environment.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Education
High School Diploma -
Heritage Christian Academy
Calgary, AB06.2011
Skills
- Professionalism and Ethics
- Data entry proficiency
- Appointment Scheduling
- Sterilization procedures
Timeline
Patient Ambassador
Interior Health
2023.04 - Current
Food Service Worker
Interior Health
2022.03 - 2024.04
Housekeeper
Interior Health
2021.12 - 2022.03
High School Diploma -
Heritage Christian Academy
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