Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

STEPHEN MALCOLM

Winnipeg

Summary

Proven track record in enhancing customer satisfaction and streamlining delivery processes during tenure at United Parcel Service, UPS. Expert in GPS navigation and fostering strong customer relationships, significantly improving delivery efficiency. Demonstrates exceptional attention to detail and interpersonal skills, contributing to a dependable and customer-oriented service experience.

Professional driver with hands-on experience in package delivery and logistics. Strong focus on collaboration and achieving results, adaptable to changing needs. Skilled in time management, route optimization, and customer service. Reliable and prepared to contribute effectively to team.

Developed strong organizational and time management skills in fast-paced delivery environment. Demonstrated ability to handle multiple tasks efficiently and maintain high level of customer satisfaction. Looking to transition into new field, leveraging problem-solving abilities and attention to detail.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

Package Delivery Driver

United Parcel Service, UPS
06.2014 - Current
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
  • Developed strong relationships with customers through courteous and professional interactions during deliveries.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
  • Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
  • Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.

Material Handler

Shoemaker Drywall Supplies
06.2012 - 04.2014
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Ensured compliance with safety regulations, leading to reduction in workplace accidents.
  • Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
  • Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.

Package Handler

United Parcel Service, UPS
03.2007 - 02.2012
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Education

High School Diploma -

Stevenson Britannica School
Winnipeg, MB

Skills

  • Customer service
  • GPS navigation
  • Safe driving
  • Attention to detail
  • Deadline oriented
  • Strong working relationships
  • Customer relationships
  • Multitasking
  • Dependability and honesty
  • Communication and interpersonal skills
  • Customer-oriented
  • Customer support

Languages

English
Native or Bilingual

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Hiking
  • Gym Workouts
  • Music
  • Strategy Games
  • Watching Movies and TV Shows
  • Food Tourism
  • Adventure Travel
  • Road Trips

Timeline

Package Delivery Driver

United Parcel Service, UPS
06.2014 - Current

Material Handler

Shoemaker Drywall Supplies
06.2012 - 04.2014

Package Handler

United Parcel Service, UPS
03.2007 - 02.2012

High School Diploma -

Stevenson Britannica School
STEPHEN MALCOLM