Stephen Mackin
Saint John,Canada
Summary
Senior Private Client Advisor at TD Insurance with extensive experience in client retention and sales growth. Specializes in underwriting and conflict resolution, utilizing strong interpersonal skills to improve customer satisfaction and expand portfolios. Recognized for strategic insights and analytical abilities, consistently delivering outstanding client experiences.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Private Client Advisor - Private Client Advice
TD Insurance
New Brunswick, Canada
10.2021 - Current
- Company Overview: TD Insurance provides a range of insurance products and services.
- Account Manager High Net Worth. Service all aspects of account management for approximately 650 clients including all underwriting, billing matters, renewals and day-to-day transactions.
- Solicit new business risks from existing clients to grow portfolio organically.
- Responsible for sales, retention, compliance (governance and regulation) and customer satisfaction.
- TD Insurance provides a range of insurance products and services.
On Air Personality
Acadia Broadcasting
Saint John, Canada
10.2010 - Current
- Company Overview: Acadia Broadcasting operates radio stations in Canada.
- Radio host on 97.3 The Wave. On air personality. Stream here: http://listen.streamon.fm/chwv
- Acadia Broadcasting operates radio stations in Canada.
Resource Officer
TD Insurance
New Brunswick, Canada
02.2016 - 09.2021
- Company Overview: TD Insurance provides a range of insurance products and services.
- Resource Officer for TDI at TDBG. Accountable for a variety of customer and non-customer facing activities as part of the Centralized Resource Team in support of the overall business distribution strategy, including, but not limited to, the escalation of customer problems, the escalation and handling of complex files requiring higher authority, liaise with underwriting department for various complex files and provide recommendations, providing feedback and advice on compliance issues to front line advisors, customer sales strategies and processes to improve the overall customer experience.
- Proficient and experienced in insurance policy renewals and issuance of New business policies.
- Licensed in all provinces and territories in Canada.
- TD Insurance provides a range of insurance products and services.
CSC Analyst / Advisor
Saint John
02.2009 - 02.2016
Front Office Manager
Delta Hotels by Marriott
01.2008 - 01.2009
- Company Overview: Delta Hotels by Marriott is a hotel chain offering accommodations and services.
- Delta Hotels by Marriott is a hotel chain offering accommodations and services.
Team Manager
Stream Global Services
01.2005 - 01.2008
Team Manager
Sitel
Saint John
09.2002 - 01.2005
Team Manager / Operations Supervisor
RCI
Saint John
09.1997 - 09.2000
On Air Personality
Maritime Broadcasting System Limited
New Brunswick, Canada
07.1996 - 07.1996
- Music Director and On-Air Personality for CJYC FM. Assistant Program director and responsible for creation of content and all music programming. Hosted a live 6 hour show daily.
Education
Some College (No Degree) - Broadcast Journalism
Atlantic Broadcasting
Saint John, NBSkills
- Interpersonal communication
- Strategic messaging
- Customer insights
- Business analysis
- Deadline management
- Client experience
- Policy understanding
- Needs evaluation
- Conflict resolution
- Underwriting expertise
- Analytical thinking
- Written communication skills
- Internal messaging
- Time efficiency
- Broadcasting knowledge
- Promotional strategies
- Interview techniques
- Current affairs awareness
- Hosting abilities
- Radio production skills
Affiliations
- Baseball umpire officiating highest level of baseball in Canada
Accomplishments
- Nominated Medium-Market Music Director of the year. Canadian National Broadcasting awards.
Certification
- Licensed in NB, NL, NS, PE, ON, SK, MN, AB, BC. YK, NT, NU
Timeline
Senior Private Client Advisor - Private Client Advice
TD Insurance
10.2021 - Current
Resource Officer
TD Insurance
02.2016 - 09.2021
On Air Personality
Acadia Broadcasting
10.2010 - Current
CSC Analyst / Advisor
02.2009 - 02.2016
Front Office Manager
Delta Hotels by Marriott
01.2008 - 01.2009
Team Manager
Stream Global Services
01.2005 - 01.2008
Team Manager
Sitel
09.2002 - 01.2005
Team Manager / Operations Supervisor
RCI
09.1997 - 09.2000
On Air Personality
Maritime Broadcasting System Limited
07.1996 - 07.1996
Some College (No Degree) - Broadcast Journalism
Atlantic Broadcasting
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