Stephen Lau
Edmonton,Alberta
Summary
Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Server
Oriental Dim Sum
07.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Ross Sheppard High School
Edmonton, ABSkills
- Cash Handling
- Communications Protocols
- Guest Inquiries
- Order Accuracy
- Menu Presentation
- Menu Item Recommendation
- Bill Computation
- Cash Register Operations
Timeline
Server
Oriental Dim Sum
07.2022 - 08.2023
Ross Sheppard High School
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