Stephen Kibiru
Niagara Falls,Canada
Summary
Sales and Marketing professional with over 9 years of experience delivering exceptional customer engagement, driving revenue growth, and improving brand presence across diverse sectors. Adept at understanding customer needs, fostering client relationships, and surpassing sales targets. Experienced in market research, digital transformation, and team leadership, with a passion for delivering top-tier customer service and innovative solutions to enhance client satisfaction.
Overview
8
8
years of professional experience
Work History
SALES REPRESENTATIVE
Premiercare Hospitals Group
01.2022 - 03.2023
- Managed outbound and inbound sales calls, leading to a 15% increase in sales targets achieved in Q4 through strategic client interactions
- Built and maintained strong client relationships, enhancing patient engagement through executed online marketing strategies
- Collaborated with the marketing team on digital transformation initiatives, improving customer interaction metrics by 20%
- Integrated customer feedback effectively to enhance brand loyalty and client satisfaction.
SALES REPRESENTATIVE
Safaricom PLC
10.2021 - 12.2021
- Assisted customers in identifying ideal products, significantly boosting client satisfaction and brand loyalty
- Coordinated with the marketing team to design and implement promotional campaigns, leading to a 30% increase in sales
- Organized and maintained product displays and promotional booths to enhance customer engagement.
SALES REPRESENTATIVE
Jipende Afrika
01.2020 - 02.2021
- Achieved a 50% increase in sales by developing innovative marketing strategies and enhancing customer engagement practices
- Recruited, trained, and motivated a high-performing sales team, fostering a collaborative environment that led to improved team results
- Implemented creative marketing strategies that resulted in a 30% rise in sales, aligning closely with customer needs.
FINANCIAL ADVISER
Britam Insurance
01.2019 - 11.2019
- Provided tailored financial solutions to clients, enhancing their portfolio value through personalized service and attention to detail
- Analyzed market trends to offer optimal insurance advice, boosting overall customer satisfaction and retention
- Collaborated with sales and product teams to refine and align client offerings with market needs.
WAREHOUSE MANAGER
Xintian Limited Company
07.2015 - 08.2018
- Improved operational efficiency in warehouse management, achieving a 15% reduction in costs through strategic planning and team leadership
- Implemented a new inventory system that increased efficiency by 10%, demonstrating strong problem-solving abilities
- Trained and led a diverse team, fostering a collaborative work environment that translated into enhanced performance.
Education
Certificate in Leadership -
Pan-African University
12.2019
Kenya Certificate of Secondary Education -
Uhuru Secondary School
11.2013
Skills
- Customer Engagement & Relationship Management
- Market Research & Data Analysis
- Sales Target Achievement
- Digital Transformation & Social Media Marketing
- Campaign Optimization & Brand Visibility
- Team Leadership & Strategic Planning
- Negotiation & Communication Skills
References
References available upon request
Timeline
SALES REPRESENTATIVE
Premiercare Hospitals Group
01.2022 - 03.2023
SALES REPRESENTATIVE
Safaricom PLC
10.2021 - 12.2021
SALES REPRESENTATIVE
Jipende Afrika
01.2020 - 02.2021
FINANCIAL ADVISER
Britam Insurance
01.2019 - 11.2019
WAREHOUSE MANAGER
Xintian Limited Company
07.2015 - 08.2018
Certificate in Leadership -
Pan-African University
Kenya Certificate of Secondary Education -
Uhuru Secondary School
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