Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Stephen Kelly

Saint John,NB

Summary

Dynamic leader with a proven track record at Loblaw Companies, adept in inventory control and team building. Excelled in enhancing customer satisfaction and spearheading sustainable sourcing, significantly reducing complaints. Skilled in mentoring and customer engagement, I drive excellence and innovation in retail management.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

31
31
years of professional experience
1
1
Certification

Work History

ASST Store Manager

Loblaw Superstore
03.2019 - 06.2024

i was in charge of the all fresh departments. coaching and training department manager , controlling inventory, maintaining programs and store standard's .

  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Meat & Seafood Specialist

Loblaw Companies
03.1993 - 03.2019
  • Promoted a safe working environment by adhering to food safety regulations and maintaining a clean, organized workspace.
  • Spearheaded efforts to introduce sustainable sourcing practices, contributing to an environmentally responsible business model while meeting customer demands for responsibly-sourced products.
  • Implemented quality control measures that resulted in a reduction of customer complaints related to product freshness or taste issues.
  • Enhanced customer satisfaction by providing personalized recommendations and detailed product information on seafood selections.
  • Supported overall store performance by collaborating with other departments, participating in cross-functional initiatives as needed.

Education

High School Diploma -

SJVS
John John N.B.
06-1982

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Staff supervision
  • Mentoring and coaching
  • Display setup
  • Order management

Languages

English
Full Professional

Certification

  • First Aid Certification
  • ServSafe Food Handler's Certification
  • Forklift Certification

Timeline

ASST Store Manager

Loblaw Superstore
03.2019 - 06.2024

Meat & Seafood Specialist

Loblaw Companies
03.1993 - 03.2019
  • First Aid Certification
  • ServSafe Food Handler's Certification
  • Forklift Certification

High School Diploma -

SJVS
Stephen Kelly