Stephen Keleher
Guelph
Summary
Accomplished sales leader with a proven track record at Cascade Corporation, adept in sales strategy development and customer service. Excelled in building client relationships, negotiating contracts, and leading teams to exceed sales targets. Skilled in analyzing data and multitasking, consistently achieving high client satisfaction and revenue growth.
Seasoned Sales Supervisor with outstanding leadership and analytical abilities. Over 30 years of industry experience and exceptional sales acumen. Skilled in motivating and coordinating teams.
Overview
30
30
years of professional experience
Work History
North American Fork Sales Supervisor
Cascade Corporation
04.2018 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Negotiated advantageous contracts with suppliers, reducing costs and improving profit margins.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Technical Sales Lead
Cascade Corporation
08.1994 - 04.2018
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Led negotiations for high-value contracts to secure long-term business partnerships.
Education
High School Diploma -
GCVI
Guelph, ONSkills
- Customer service
- Sales presentations
- Sales strategy development
- Management support
- Inventory control
- Sales expertise
- Analyzing data
- Team building
- Negotiation
- Organizational skills
- Multitasking Abilities
Accomplishments
2015 - 2016
Canadian Lacrosse Championships Head Coach
2017 Jr A Lacrosse Coach of the Year
2023 Jr B Lacrosse Coach of the Year
Timeline
North American Fork Sales Supervisor
Cascade Corporation
04.2018 - Current
Technical Sales Lead
Cascade Corporation
08.1994 - 04.2018
High School Diploma -
GCVI
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