Stephen Hutchings
Senior Ground Transportation Professional
Summary
Dynamic and highly talented Manager with expert team leadership, planning and organizational skills built during a successful career that began behind the steering wheel of a Greyhound bus. I smoothly, intelligently, yet decisively equip all stakeholders with every tool required to allow the successful execution that meets every metric within a continuous improvement environment. Diligent problem solving techniques with extensive experience in stakeholder engagement. Adapt to any personality from any profession and establish long standing relationships. Excellent interpersonal and time management skills. Organized and dependable candidate, successful at managing multiple priorities with a positive outcomes. Always reaching for the highest standard, has allowed me a career, not winning every time, yet setting that highest possible standard, always forward thinking and analyzing whats emerging, staying ahead before others knew there was a race. That approach granted me great success and exciting adventures. Hardworking and passionate about this ground transportation industry from long haul bus and rail, to fixed route regional transit authorities between bus and rail. I possess strong organizational skills, a very high pedigree of technical understanding from coding to API integrations with IMS, ERP and TMS systems. I am very eager to secure a senior level position that allows for me to leverage my industry relationships. I am ready. Ready to partner with a team and achieve all company values, goals and without any doubt, know that I will become an immediate compliment to bringing your organization into first place and being the best in class service provider available.
Overview
26
26
years of professional experience
Work History
Manager, Government Services Call Centre
Government Of Alberta, Department Of Justice
09.1997 - 05.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Regional Vice President
Greyhound Lines, Inc.
05.2004 - 04.2018
- Managed employees across Midwest United States and all cross border commercial passenger travel.
- Oversaw yearly budget of more than $280M.
- Managed all operational departments including Fleet Maintenance, Safety, Human Resources, Driver and Customer Safety, and The Customer Experience. Exceeding 800 direct and indirect reports.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Implemented successful improvements through the use of emerging technologies.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendor's, and strategic stakeholders.
- Initiated strategy to drive company growth and increase market share and profitability.
- Directed technological improvements, reducing waste and business bottlenecks.
- Oversaw business-wide changes to modernize procedures and organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
National Manager, Canada & Cross-Border
SIRVA Worldwide Inc.
12.2018 - 12.2020
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Director of Business Affairs
United Van Lines
12.2018 - 01.2020
- Identified best practices and recommended and implemented solutions to meet changing business needs.
- Reviewed offers, promotions, sweepstakes and other marketing and advertising materials and drafted disclosures and terms.
- Managed and maintained business-to-client relationships and delivered superior customer service and support.
- Worked with legal counsel on advisement of copyright and intellectual property issues, contract templates, risk assessment and indemnifications.
- Worked with internal team members to accomplish regulatory goals and achieve full compliance with all products.
- Provided responses to regulatory agencies regarding product information or issues.
- Directed documentation efforts to comply with domestic and international regulations and standards.
- Managed all regulatory needs for Electronic Logging Devices through RFP and secure national vendor procurement.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Manager of Canada & Cross Border
SIRVA Worldwide Inc.
06.2022 - Current
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Education
MCSE (Microsoft Certified Service Expert) - IT Business Analysis
06.1993
- Professional Development Studies: Cyber Security & Network Infrastructure.
- Professional Development Studies: Apple Certification in iOS and macOS 10.10.
- Professional Development Studies: Coursera:, Google WorkSpace, Introduction to Designing API's (Application Programming Interface).
- Professional Development Studies: Citrix / Meraki Security Protocols for PCI Compliance.
Skills
- Account Management
- Cost Reviewing
- Product and Service Sales
- Regional Accounts
- Issue Resolution
- Strong Lead Development Skills
- Business Negotiation
- Time Management
- Business Development
- Sales Forecasting
- Verbal and Written Communication
- Prioritizing Workflows
- Client Relations
- Business Process Optimization
- Cold Calling Skills
- Client Rapport-Building
- Business Strategies
- Revenue Growth
- Persuasive Negotiations
- Vendor Management
- Strategic Account Planning
- CRM Software
- Collaborating with Designers
- Business Development and Planning
- Networking Skills
Languages
English
Native or Bilingual
Affiliations
- Society of Human Resource Management
- The Van Horne Institute - Canada's Transportation Think Tank - Board of Directors (2007-2008).
- American Society of Safety Professionals
- APICS – Association for Supply Chain Management
Timeline
Manager of Canada & Cross Border - SIRVA Worldwide Inc.
06.2022 - Current
National Manager, Canada & Cross-Border - SIRVA Worldwide Inc.
12.2018 - 12.2020
Director of Business Affairs - United Van Lines
12.2018 - 01.2020
Regional Vice President - Greyhound Lines, Inc.
05.2004 - 04.2018
Manager, Government Services Call Centre - Government Of Alberta, Department Of Justice
09.1997 - 05.2004
CDI College - MCSE (Microsoft Certified Service Expert), IT Business Analysis
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