Stephen Ho
Richmond Hill
Summary
Results-driven professional skilled in building relationships, solving problems, and delivering tailored solutions. Experienced in strategic communication, conflict resolution, and driving engagement. Passionate about leveraging technology to transform businesses. Seeking to bring my expertise in client advocacy and relationship-building to a tech sales role, driving revenue growth and exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Education Assistant/Intervenor
York Catholic District School Board
05.2022 - Current
- Provided targeted emotional and behavioural support to students in special education programs, fostering a positive learning environment to enhance academic achievement across all grade levels
- Designed and delivered skill development and behaviour management lessons to strengthen students' social skills, academic performance, and communication abilities
- Utilized de-escalation techniques and crisis intervention strategies to manage disruptive behaviours, ensuring a safe and supportive classroom environment
- Collaborated with teachers and multidisciplinary teams to develop individualized education plans (IEPs) and adapt lesson plans to meet the diverse needs of students
Child and Youth Care Worker
Kinark Child and Family Services
02.2022 - Current
- Provided therapeutic support to youth aged 12-17 with complex mental health needs, promoting emotional well-being and personal development in a structured environment
- Delivered Dialectical Behavior Therapy (DBT) and life skills training to enhance emotional regulation, coping strategies, and practical life competencies
- Collaborated with youth to establish and achieve life-worth-living goals, focusing on social, transferable, and developmental skill-building
- Managed resident behaviours through role modelling, positive reinforcement, and therapeutic education while providing verbal crisis intervention, non-violent physical intervention, and post-crisis processing in compliance with child and youth safety protocols
Patient Transport
Mackenzie Health Hospital
06.2016 - Current
- Transported patients to various hospital departments and assisted with admissions, ensuring a smooth and efficient process
- Monitored patients' health and general well-being, providing timely support and reporting concerns to medical staff as needed
- Managed the distribution of clean and soiled linen throughout the hospital, maintaining hygiene standards and operational efficiency
- Provided emotional support and encouragement to patients and family members, fostering a compassionate and reassuring environment during challenging times
Education
Bachelor of Education - Consecutive (BEd)
York University
Toronto, Ontario05.2025
Bachelor of Arts Degree - Child and Youth Care
Ryerson University
Toronto, Ontario12.2021
Advanced Diploma - Child and Youth Care
George Brown College
Toronto, Ontario05.2019
Skills
- Friendly, positive attitude
- Problem-solving
- Critical thinking
- Flexible and adaptable
Memberships And Certifications
- Member of the Ontario Association of Child and Youth Care
- Crisis Prevention Intervention Certified
- Understanding and Managing Aggressive Behavior Certified
- Red Cross Standard First Aid and CPR Level C certified
- WHIMIS and Worker Safety Training Certified
- Safetalk Suicide Prevention Certified
- Behaviour Management Systems Training Certified
Timeline
Education Assistant/Intervenor
York Catholic District School Board
05.2022 - Current
Child and Youth Care Worker
Kinark Child and Family Services
02.2022 - Current
Patient Transport
Mackenzie Health Hospital
06.2016 - Current
Bachelor of Education - Consecutive (BEd)
York University
Bachelor of Arts Degree - Child and Youth Care
Ryerson University
Advanced Diploma - Child and Youth Care
George Brown College
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