Stephen Higley
Modesto
Summary
Dynamic sales professional with a proven track record at SmarterSwipe, enhancing client relations and expanding customer bases through adept use of CRM software and persuasive communication. Excelled in fast-paced environments, demonstrating adaptability and a knack for building rapport. Achieved significant sales growth by leveraging networking skills and customer assistance acumen.
Overview
13
13
years of professional experience
Work History
Sales Agent
SmarterSwipe
Modesto, CA
07.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of point of sale products or services to promote sales.+
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Front End Supervisor
Costco
Rockwall, TX
10.2022 - 03.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in ten checkout stations to verify adequate cash supply.
Assistant General Manager
Empire Sportsmans Association
Modesto, CA
03.2012 - 06.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Sales Associate
Modesto Toyota
Modesto, CA
10.2020 - 03.2021
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Business
Modesto Junior College
Modesto, CASkills
- Client relations
- Customer assistance
- Sales training
- Networking
- Persuasion techniques
- Adaptability to change
- CRM software usage
- Making offers
- Cold calling
- Building rapport
Timeline
Sales Agent
SmarterSwipe
07.2024 - Current
Front End Supervisor
Costco
10.2022 - 03.2024
Sales Associate
Modesto Toyota
10.2020 - 03.2021
Assistant General Manager
Empire Sportsmans Association
03.2012 - 06.2022
No Degree - Business
Modesto Junior College