Stephen Hayes
BRAMPTON,ON
Summary
At Clintar Landscape Management, I led operations for over 20 years, significantly enhancing performance outcomes through expert team leadership and operations management. Skilled in heavy equipment operation and maintenance, I championed safety protocols, reducing accidents and optimizing workflow. My problem-solving abilities and commitment to customer service drove substantial improvements in efficiency and employee accountability.
Overview
22
22
years of professional experience
Work History
Operations Manager/ Heavy Equipment Operator
Clintar Landscape Management
Brampton, ON
04.2002 - 08.2024
- Oversaw the operation of city of Brampton parks maintenance and commercial maintenance for 20 plus years
- Oversaw the winter operation of 30-40 loader and tractor operators and 30-40 sidewalk operators and 8-10 salt truck drivers
- Oversaw the mechanics daily tasksSupervised operations staff and kept employees compliant with company policies and procedures.
- Very experienced in heavy equipment operations
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Assisted in training new hires on proper operation techniques and safety procedures for various pieces of heavy equipment.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Streamlined excavation processes to meet stringent deadlines, operating excavators with precision.
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Decision-Making
Employee relations and conflict resolution
Staff Training
Operations Oversight
Workflow Optimization
Schedule Management
Health and safety compliance
Forecasting and Scheduling
Maintenance Planning
Languages
English
Full Professional
English
Full Professional
Timeline
Operations Manager/ Heavy Equipment Operator
Clintar Landscape Management
04.2002 - 08.2024