Stephen Goobie
St. John's,NL
Summary
Punctual professional looking to enter into a career that empowers, requires one to be self-motivated, allows teamwork and expresses creativity, while continuously offering a challenge to improve oneself in the workplace and life in general.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
Terra Nova golf resort
2021.06 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Worked with distributors to add new products to bar menu.
- Determined business needs by acquiring client feedback for process improvements.
- Improved customer service rankings by resolving issues quickly and accurately.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Steward
East Coast catering
2022.03 - 2022.07
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Stepped into additional roles during busy times to boost coverage of important stations.
Server/Bartender
Jungle Jims/Shamrock City
2019.01 - 2019.07
- Prepared beverages and filled food orders for customers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
Key Holder
The Paint Shop
2016.04 - 2019.01
- Accomplished consistent sales targets for each shift
- Monitored workflow and customer needs and assigned employees accordingly
- Promoted product and service offerings, as well as specials and new releases
- Supervised associates throughout each assigned shift and managed any arising challenges
- Ensured exceptional customer service by building strong rapport with customers
- Assisted management with drafting sales reports, coordinating staff schedules and managing opening and closing procedures
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Cleaned and organized the store, including the checkout desk and displays
- Determined customer needs by asking relevant questions and listening actively to the responses
- Responded to customer questions and requests in a prompt and efficient manner
- Welcomed customers into the store and helped them locate items
- Mentored new sales associates to contribute to the store’s positive culture
Manager
Pseudio
2011.02 - 2016.03
- Immediately addressed issues with customers so that they could be successfully resolved
- Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion
- Strengthened existing customer relationships through extensive communication and tried and true marketing strategies
- Met with each associate to establish realistic sales goals for the month
- Dedicated to continuously improving sales abilities and product knowledge
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Communicated all store initiatives and promotions to customers to generate return business
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Educated customers about the brand to incite excitement about the company’s mission and values
- Priced merchandise, stocked shelves and took inventory of supplies
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Personal Assistant
Max Films
2013.06 - 2013.08
- Answered a high volume of phone calls and email inquiries
- Set-up and operated line for breakfast and lunch service
- Maintained appropriate filing of personal and professional documentation
- Screened personal and business calls and directed them to the appropriate party
- Picked up and dropped off clients at the airport
- Developed professional relationships with reliable vendors, including dry cleaning, tailors and designers
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
Education
Office Administration
College of The North Atlantic
Clarenville, NLDigital Marketing
Eastern College
Online02.2024
CAS Transition Program
College of The North Atlantic
Clarenville06.2013
Skills
- Excellent Communication Skills
- Team Player
- Time Management
- Customer Service
- Online Copywriting
- Planning Events
- Social Media Digital Marketing
- Online Marketing and Advertising
- Content Management
- Microsoft Office
- Project Management
- Client Promotions
Certification
- First aid & CPR/AED level C
- Marine advanced first aid BLS
- BST - Basic survival training w/ HUET - HUEBA in accordance with the CAPP SPTQ
- H2S Alive - energy safety Canada
- WHMIS 2015
- CAPP Medical incl. HUEBA in HUET
- Microsoft Office (PowerPoint, Word, Excel, Outlook)
Timeline
Steward
East Coast catering
2022.03 - 2022.07
Supervisor
Terra Nova golf resort
2021.06 - Current
Server/Bartender
Jungle Jims/Shamrock City
2019.01 - 2019.07
Key Holder
The Paint Shop
2016.04 - 2019.01
Personal Assistant
Max Films
2013.06 - 2013.08
Manager
Pseudio
2011.02 - 2016.03
Office Administration
College of The North Atlantic
Digital Marketing
Eastern College
CAS Transition Program
College of The North Atlantic
- First aid & CPR/AED level C
- Marine advanced first aid BLS
- BST - Basic survival training w/ HUET - HUEBA in accordance with the CAPP SPTQ
- H2S Alive - energy safety Canada
- WHMIS 2015
- CAPP Medical incl. HUEBA in HUET
- Microsoft Office (PowerPoint, Word, Excel, Outlook)
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