Summary
Overview
Work History
Skills
Timeline
Generic

Stephen Gahan

Saint john,New Brunswick

Summary

Dynamic Branch Manager at Fero Waste and Recycling with a proven track record in financial analysis and customer relationship management. Successfully boosted the customer base through strategic outreach and enhanced operational efficiency, ensuring regulatory compliance and staff development. Adept at identifying cost-reduction opportunities, driving significant business growth in a competitive landscape.

Overview

40
40
years of professional experience

Work History

Branch Manager

Fero waste and recycling
Saint John, New Brunswick
07.2019 - Current
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Conducted regular performance reviews for all employees in the branch.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Analyzed competitors and market trends to facilitate business growth.
  • Managed staff scheduling, hiring and training processes.

Branch Manager

Ready John
Fredericton, New Brunswick
05.2001 - 07.2019
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.

President

Stephen Gahan & Son LTD
Fredericton, New Brunswick
06.1985 - 06.2001
  • Negotiated contracts with carriers for cost-effective shipping solutions.
  • Supervised a team of drivers, dispatchers, and customer service representatives.
  • Negotiated contracts with external vendors and service providers, ensuring favorable terms and quality service.
  • Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
  • Consistently met company and department objectives within budget and time constraints.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
  • Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
  • Identified opportunities to reduce cost and improve productivity.
  • Ensured all vehicles were properly maintained according to manufacturer specifications.
  • Communicated regularly with customers regarding their orders and any changes in delivery schedules.

Skills

  • Financial analysis
  • Regulatory compliance
  • Customer relationship management
  • Payroll administration
  • Employee training
  • Sales strategy

Timeline

Branch Manager

Fero waste and recycling
07.2019 - Current

Branch Manager

Ready John
05.2001 - 07.2019

President

Stephen Gahan & Son LTD
06.1985 - 06.2001

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Stephen Gahan