Stephen Fraser
Albert Bridge
Summary
Highly Self motivated, Positive person Strong background in information technology, training and passion for customer service Leader with the personality to inspire teams and create brand awareness Dependable, loyal and detail orientated Managing big box retail of 45 unionized employee and 4 managers Presentation skills for large and small groups
Adaptable and strategic thinker with positive, upbeat approach, ready to optimize operational efficiencies and lead teams effectively. Understanding of key principles in supply chain management and process optimization combined with strong project management and data analysis skills. Committed to driving measurable improvements and fostering high-performance culture.
Overview
23
23
years of professional experience
Work History
Operations Director
VetStrategy
05.2021 - Current
- Oversee the business practices of 10 Veterinary Hospitals owned by Vetstrategy across Canada with revenue of $40m+ annually
- Managing 200 Support Staff, 45 DVM’s and 9 practice managers creating bond with the staff and maintaining a fun and engaging environment at all practices
- Top 2 Operations Director in the Country for engagement, top lines sales and EBITDA in regard to budget
- Build relationships with former owners, Associate DVMs, Support Staff and Home Office team
Front Store Manager
Shoppers Drug Mart
09.2019 - 05.2021
- Directly responsible for 10 million dollars in inventory ordering, merchandising, product placement etc
- Managing 45 team members in a unionized environment while creating bond with the staff and maintaining a fun and engaging environment
- Sales are up 17 percent year over year sales while decreasing labor and maintaining store image to Shoppers standard
- 3 years in a row becoming Shoppers certified
- This includes managing labor, sales, health, safety and P&L reports
Field Marketing Representative
Samsung Electronics Canada
07.2016 - 07.2019
- Managed a territory of 71 stores consisting of dealer, corporate and multi-carrier stores
- These stores have seen above 10 percent growth per year
- The territory went from a $9 million territory to $12.1 million in my 3 years
- Responsible for training of over 180 stores reps and 71 managers on new products and sales techniques
- Very strong in-store relationships, I was able to leverage those relationships in order to promoted Samsung and gain market share in respected stores
- Ability to tailor a visit to each store based on personality
- I am authentic and care about the stores and their needs as individuals
- Managed 9 Samsung Ambassadors holding them accountable to do training and workshops
- Create excitement and engagement with store reps to make sure they present the products with the enthusiasm I would expect and customers deserve
District Team Lead
OSL Retail Services
06.2014 - 07.2016
- Manage a Sales team of 6 and be a resource (operationally and sales) for the district of 17 stores
- Train new and current manager and give them the tools they need to be a success in the wireless and sales industry
- Proven team member development as 6 of my team members have become sales manager
- Store is consistently ranked in the top 3 stores in Canada since I have taken of the role
- (450 Store)
- Personal ranking has been top 10 sales people in the country
- (1800 sales people)
- Coach and counsel staff on opportunities - recognizing positive performance against key sales metrics - holding people and other managers accountable for performance and create action plans for each location
Team Leader Hard lines/ Pricing
Target Canada
06.2013 - 06.2014
- Manage 5 departments and Supervise 35 Team members in a Big Box Retail environment
- Building relationships with my team members along with motivating and inspiring then threw positive reinforcement to create results driven environment
- Departments managed were Electronics, Toys, Grocery, Cosmetics and consumables
- Responsible for daily budgets in 5 departments that’s in excess of 250k weekly
- Directly Responsible for all in store marketing (flyer pricing, signage, end caps and merchandising of promotional items)
Technical Service Manager / Technical Sales Coach
Future Shop
01.2006 - 04.2013
- Train, Lead 3 Technicians and Supervise 11 sales people
- Setup End Caps, inline displays in order to drive sales and draw attention to flyer items
- Managed P&L with yearly revenue of 13 million with computer sales and technical services alone
- Troubleshoot and fix all makes of laptops, desktops, tablets and cell phones
- I personally handled any difficult repairs
- Provided on site consulting and needs analysis for businesses in the local area
Network Tech/IT Specialist
Victoria County Cap Site Association
01.2005 - 01.2006
- All hardware and software maintenance pertaining to 11 Cap Sites (approx
- 100 computers)
- Travel to rural cap sites throughout the County
- Research remote access and web conferencing tool to reduce travel
Senior Support Representative
Stream International
01.2002 - 01.2005
- Provide agents with technical challenges pertaining to customer inquiries
- Mentor/train new agent
Education
Microsoft Certified Professional - Windows 2000 Professional, Windows 2000 Server, Windows 2000 Network Infrastructure, Windows 2000 Directory Services, Basic Accounting, Managerial courses
Cape Breton Business College
Sydney, NS07.2002
Introduction to A - Computer Technician
Nova Scotia Community College
Sydney, NS01.2000
Grade 12 -
Memorial High School
Sydney Mines, NS01.2000
Skills
- Self motivated
- Positive attitude
- Information technology
- Customer service
- Leadership
- Team inspiration
- Brand awareness
- Dependability
- Loyalty
- Detail orientation
- Management
- Presentation skills
- Operational excellence
- Store operations
- Goal oriented
- Customer focus
- Sales process management
- Empathy and patience
- Health and safety
- Customer engagement
- Coaching and mentoring
Certificates And Workshops
- A+ certified
- Microsoft Office 2007 Suite
- IPhone and Blackberry repair (Future Shop)
- Train the Trainer (Stream International)
- The Non-Pressure Sales Approach
- Impact Customer Service Training
Languages
English
Native or Bilingual
Timeline
Operations Director
VetStrategy
05.2021 - Current
Front Store Manager
Shoppers Drug Mart
09.2019 - 05.2021
Field Marketing Representative
Samsung Electronics Canada
07.2016 - 07.2019
District Team Lead
OSL Retail Services
06.2014 - 07.2016
Team Leader Hard lines/ Pricing
Target Canada
06.2013 - 06.2014
Technical Service Manager / Technical Sales Coach
Future Shop
01.2006 - 04.2013
Network Tech/IT Specialist
Victoria County Cap Site Association
01.2005 - 01.2006
Senior Support Representative
Stream International
01.2002 - 01.2005
Introduction to A - Computer Technician
Nova Scotia Community College
Grade 12 -
Memorial High School
Microsoft Certified Professional - Windows 2000 Professional, Windows 2000 Server, Windows 2000 Network Infrastructure, Windows 2000 Directory Services, Basic Accounting, Managerial courses
Cape Breton Business College
Similar Profiles
Amy Harris-Abbott DVMAmy Harris-Abbott DVM
Senior Regional Veterinarian at VetStrategySenior Regional Veterinarian at VetStrategy
Jacqulyn EdwardsJacqulyn Edwards
Director, Corporate Talent Acquisition at VetStrategyDirector, Corporate Talent Acquisition at VetStrategy
Amber VaughanAmber Vaughan
Veterinary Technician at OVVPC/VetStrategyVeterinary Technician at OVVPC/VetStrategy
Shamus MacKeiganShamus MacKeigan
Laborer at JK MarineLaborer at JK Marine
Tracey MacLeodTracey MacLeod
Full Time Clerk at NSLCFull Time Clerk at NSLC