Stephen Flanagan
Learning & Development
Niagara Falls,ON
Summary
Experienced training professional with a motivational style and positive attitude. Adept at engaging learners with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts, specializing in critical interpersonal skills.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Senior Master Trainer
Langevin Learning Services
02.2000 - 01.2022
- Delivered world class consulting and training services to Fortune 500 Companies, Governments, Military and NGO's through out the world.
- Conducted Training Needs Analysis and Evaluation of training programs.
- Developed and improved training courses to increase staff performance and overall organizational effectiveness.
- Designed customized training materials.
- Consulted with stakeholders to determine true training needs.
Owner/ Operator
Flanagan Family Vineyard
05.2011 - 10.2018
- Managed all vineyard operations including: planting, cultivating and harvesting grapes for the wine industry.
- Trained and managed all seasonal farm labour.
- Operated all heavy farm equipment and performed hand labour.
- Obtained contracts, managed budgets and all financial functions.
Training Manager
Blinds TO GO
04.1997 - 01.2000
- Conducted Training Needs Analysis to identify performance gaps at 2 corporate offices and 80 retail outlets.
- Developed training materials, including; user guides, manuals and job aids.
- Delivered leading edge interactive learning experiences using lectures, demonstrations, case studies and role plays.
- Collaborated with stakeholders to identify areas of improvement in existing curriculum.
- Documented organizational best practices to ensure operational standards.
Program Manager
Family Support Services
02.1993 - 04.1997
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Oversaw support services to over 300 families in crisis.
- Trained and mentored 8 full-time social workers to provide direct support services to families in crisis.
Education
Bachelors - Physical Education
Brock University
St. Catharines, ONSkills
- Reducing costly employee errors
- Reducing task performance time
- Increasing employee output
Consistently proficient in;
- Generating more revenue
- Reducing operational costs
- Calculating ROI and ROE
- Mediation and conflict resolution
Languages
English
Certification
- Certified Training Manager.
- Certified Instructor / Facilitator.
- Certified Instructional Designer.
- Certified eLearning Specialist.
- Certified Performance Consultant.
Timeline
Owner/ Operator
Flanagan Family Vineyard
05.2011 - 10.2018
Senior Master Trainer
Langevin Learning Services
02.2000 - 01.2022
Training Manager
Blinds TO GO
04.1997 - 01.2000
Program Manager
Family Support Services
02.1993 - 04.1997
Bachelors - Physical Education
Brock University
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