Summary
Overview
Work History
Education
Skills
Timeline
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Stephen  Fernandes

Stephen Fernandes

Montreal,QC

Summary

I am a dedicated and results-driven professional with a proven track record of success, spanning 8 years in Entrepreneurship and over 15 years in Sales and client relations. Natural in leadership, interpersonal relations, negotiation, and closing. Fantastic at presentations, opening and cultivating new relationships. I excel in nurturing new clients and discerning their evolving needs. Committed to delivering top echelon professional business.

Proven expertise in enhancing profitability, streamlining operations, and elevating client satisfaction.

Overview

11
11
years of professional experience

Work History

Sales Executive Automobile Sales

Autopia
08.2023 - 01.2024

As a Remote Automobile Sales Specialist for Audi California, I mastered a comprehensive set of skills tailored to meet the needs of clients making a large financial purchase remotely.

  • Client Needs Assessment : Proficiently identify client requirements, expectations, and budget, through effective communication, questions and active listening.
  • Vehicle Procurement : Utilize extensive product knowledge and software to locate a desired vehicle match for the client, ensuring full satisfaction.
  • Lease Cost Calculation : Skillfully compute the cost of lease agreements, signing costs and monthly payments, providing transparent and accurate financial data to clients and dealers.
  • Cost Finalization : Thoroughly finalize all costs, credits, and available options, ensuring clarity and completeness in the sales process.
  • Sales Closure : Employ persuasive negotiation techniques to close the sale, securing the necessary agreements and collecting initial payments to initiate the transaction.
  • Remote Delivery Coordination : Facilitate the seamless delivery of the new vehicle to the client's preferred location, ensuring a hassle-free and convenient experience.


Master Grower, Partner & Sales Manager

Wild Flower - Medicinal Marijuana Production
08.2018 - 07.2023

The Master Grower of a production facility entails a diverse range of responsibilities aimed at ensuring efficiency, profitability, and customer satisfaction. Here's a breakdown

  • Overall Productivity and Profitability : Spearhead efforts to maximize productivity and profitability across the production facility, implementing strategies to streamline operations and optimize resource utilization.
  • Inventory Management : Maintain meticulous oversight of inventory levels, ensuring adequate stock of raw materials and finished products to meet demand while minimizing excess or obsolete inventory.
  • Quality Control : Establish and enforce rigorous quality control measures to uphold the highest standards of product excellence, conducting regular inspections and implementing corrective actions as needed.
  • Sales Target Achievement : Develop and execute sales strategies to drive revenue growth and meet monthly and quarterly sales targets, leveraging market insights and customer feedback.
  • Customer Service : Provide exemplary service to existing customers, addressing inquiries, resolving issues, and fostering long-term relationships. Additionally, pursue new customer acquisition through targeted marketing and outreach efforts.
  • Financial Management : Manage large financial transactions, including budgeting, forecasting, and financial analysis, to ensure the financial health and sustainability of the production facility.
  • Long-Term Customer Satisfaction : Continuously monitor and assess customer satisfaction levels, soliciting feedback and implementing improvements.

CEO Owner

SoulWater Maple Water Beverages
07.2015 - 08.2018
  • Business Operations Management : Skillfully oversaw day-to-day business operations, Producing new beverage batches, finding new and selling to existing customers.
  • Financial Management : Demonstrated proficiency in managing budgets, accounts, and costs to drive operational efficiency and productivity, while also maintaining a keen focus on maximizing profitability.
  • Promotional Strategy Development : Developed and monitored innovative promotional approaches aimed at increasing sales and profit levels.

Sales Executive

Future Electronics
02.2013 - 02.2015
  • Sales Goal Attainment : Successfully achieved sales goals and service targets by proactively cultivating and securing new customer relationships, showcasing a talent for building rapport and trust.
  • Revenue Growth : Implemented highly effective sales strategies throughout the sales cycle, from prospecting leads to closing deals, resulting in significant revenue increases and exceeding targets.
  • Market Research and Opportunity Identification : Conducted thorough research to identify sales opportunities and potential leads, consistently surpassing sales goals and driving profitability through strategic initiatives.
  • New Business Development : Demonstrated proficiency in identifying and capitalizing on new business opportunities through various channels, including cold calling, networking, marketing efforts, and leveraging prospective database leads, contributing to sustained business growth and expansion.

Education

Bachelor of Science - Urban Planning

Concordia University
Montreal, QC
06.2008

DEC Business Administration - Business

John Abbott College
Saint-Anne-de-Bellevue, QC
06.2004

Skills

  • Excellent Communicator, persuasive and tactful
  • Exceptional at cultivating Interpersonal Relationships, and fostering strong connections
  • Charismatic and Determined, with a knack for inspiring others
  • Detail-Oriented and thorough, ensuring precision in all endeavors
  • Professional phone etiquette, a conscious attentive listener
  • Proficient at Microsoft Office, spreadsheets, overall software savvy
  • Proactive and Self-Motivated, always taking initiative
  • Effective Communicator and Public Speaker, great at conveying ideas with clarity and confidence
  • Flourishes in a Team work Environment, collaborating seamlessly towards common goals

Timeline

Sales Executive Automobile Sales

Autopia
08.2023 - 01.2024

Master Grower, Partner & Sales Manager

Wild Flower - Medicinal Marijuana Production
08.2018 - 07.2023

CEO Owner

SoulWater Maple Water Beverages
07.2015 - 08.2018

Sales Executive

Future Electronics
02.2013 - 02.2015

Bachelor of Science - Urban Planning

Concordia University

DEC Business Administration - Business

John Abbott College
Stephen Fernandes