Stephen Fanais
Toronto
Summary
Passionate manger who possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties.
Strong believer in generating a healthy work environment that is customer focused and revenue driven. Striving to maximize productivity and provide the best product possible.
Overview
6
6
years of professional experience
Work History
Club Manager
East York Tennis Club
2023.04 - Current
- Planned, organized, and coordinated special events and celebrations.
- Recruited, hired, and trained to develop high-performing staff.
- Created and maintained relationships with key investors, partners and clients.
- Implemented policies and procedures to improve club operations and standards.
- Worked with marketing teams to create marketing and promotional content for social media.
- Prepared monthly reports and budgets to track revenue and expenses.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Founder
BALL4SUCCESS
2022.08 - Current
- Created organization's mission and vision statements.
- Scheduling, leading and organizing youth football, basketball and hockey camps across Toronto.
- Social media director and website management
- Worked with vendors establishing field, gym and rink permits and bookings.
- Working with Ontario tutors to establish youth tutoring programs for registered athlete's in the program.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
Account Manager
Biiibo Inc
2021.06 - 2023.09
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
Club Manager
Davisville Tennis Club
2018.04 - 2022.10
- Planned, organized, and coordinated special events and celebrations.
- Recruited, hired, and trained to develop high-performing staff.
- Implemented policies and procedures to improve club operations and standards.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Prepared monthly reports and budgets to track revenue and expenses.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
Operations Lead
RenoRun
2019.09 - 2021.06
- Managed and allocated staff and material resources to meet production goals.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Planned operations and activities, and led projects.
- Recruited and trained 25-35 new employees a year.
- Managed internal operational standards and productivity targets.
- Tracked company equipment, tools and technology to manage inventory.
Education
Diploma - Business Management
Seneca College of Applied Arts And Technology
North York, ON04.2019
Skills
- Safety Awareness
- Driving Revenue
- Team-Building Exercises
- Operational Standards
- Inventory Accuracy
- Critical Thinking
- Operational Efficiency
- Social Perceptiveness
- Team Relationships
- Staff Training
- Personnel Scheduling
- Social Media Platforms
- Financial Reporting
Languages
English
Full Professional
Additional Information
CPR + First Aid Certified
Timeline
Club Manager
East York Tennis Club
2023.04 - Current
Founder
BALL4SUCCESS
2022.08 - Current
Account Manager
Biiibo Inc
2021.06 - 2023.09
Operations Lead
RenoRun
2019.09 - 2021.06
Club Manager
Davisville Tennis Club
2018.04 - 2022.10
Diploma - Business Management
Seneca College of Applied Arts And Technology
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