Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Di Giovanna

West Covina

Summary

Dedicated Customer Service Representative with a proven track record at Prudential Overall Supply, excelling in conflict resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, resulting in increased loyalty. Skilled in data entry and maintaining detailed records, ensuring effective follow-up and product improvements.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Prudential Overall Supply
08.2015 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Managed timely and effective replacement of damaged or missing products.

Education

Associate of Arts - Humanities

Pasadena City College
Pasadena, CA
05-2015

Associate of Arts - Natural Sciences

Pasadena City College
Pasadena, CA
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building

Timeline

Customer Service Representative

Prudential Overall Supply
08.2015 - Current

Associate of Arts - Humanities

Pasadena City College

Associate of Arts - Natural Sciences

Pasadena City College
Stephen Di Giovanna