Stephen Di Giovanna
West Covina
Summary
Dedicated Customer Service Representative with a proven track record at Prudential Overall Supply, excelling in conflict resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, resulting in increased loyalty. Skilled in data entry and maintaining detailed records, ensuring effective follow-up and product improvements.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Prudential Overall Supply
08.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate of Arts - Humanities
Pasadena City College
Pasadena, CA05-2015
Associate of Arts - Natural Sciences
Pasadena City College
Pasadena, CA05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
Timeline
Customer Service Representative
Prudential Overall Supply
08.2015 - Current
Associate of Arts - Humanities
Pasadena City College
Associate of Arts - Natural Sciences
Pasadena City College
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