Stephen DeLuca

Took Care of My sick parents as they where dying.

Administered drugs

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Ensured child safety through diligent supervision and adherence to established protocols.
• Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Taught children to organize toys, wash hands, and share by leading by example.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Ensured child safety through diligent supervision and adherence to established protocols.
• Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Taught children to organize toys, wash hands, and share by leading by example.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
• Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
• Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
• Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
• Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
• Seasonal work