Stephen D’Alesio
Hamilton,ON
Summary
Friendly and outgoing Guest Ambassador with more than two years of sport business experience. Diligent and disciplined with good recordkeeping and time management skills. Proven history of reliability, friendliness and extensive knowledge of Hamilton Stadium.
Hands-on Families-On-The-Field experienced creating customer-oriented fun environments to promote gaming activities. Passionate about guest service and hospitality. Maximized potential through gaming operation and outstanding customer service through games and activities such as team sponsored bouncy castles, inflatable field goal kicking, and football throwing target practice.
Overview
11
11
years of professional experience
Work History
Guest Experience
Hamilton Tiger-Cats/Hamilton Sports Group
Hamilton, ON
04.2024 - Current
- Assist patrons in finding their seats
- Scanned tickets for patrons to enter the facility
- Ensure that questions about facility are properly answered
- Promote safety guidelines to visitors
- Provide an excellent experience to the customers when play is on and when play has stopped
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Guaranteed top guest experience through customized servicing, identifying and addressing individual needs.
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Adhered to policies and delivered friendly, clean, fast, and safe guest services to positively impact guest experience.
- Greeted guests upon arrival and offered assistance.
- Built personal relationships with guests to promote positive experiences.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Dealt with guest issues and special requests.
- Informed guests on regional activities and locations of interest.
- Answered guest questions to provide fun game experience.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted and seated guests to provide friendly and welcoming experience.
- Directed guests through parking lots, safe pathways, entrances and exits to prioritize guest safety.
- Helped guests enjoying property while creating memorable experience.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
Service Clerk
Fortinos
Hamilton, ON
03.2015 - Current
- Provide exceptional service to a diverse group of customers
- Assist patrons in finding items and aid with grocery carts when needed
- Maintain a positive attitude when resolving any customer complaints or addressing problems
- Respond to inquiries with accurate and timely information
- Ensure a safe and clean environment for customers and staff
Writer
The Draft Network
10.2021 - 04.2023
- Research athletes’ capabilities and where they stand heading into the NFL Draft
- Use various software and app platforms to view athletes and document statistics
- Create engaging and accurate content to share with website audience
- Establish and adhere to deadlines set when researching and presenting player information
- (www.thedraftnetwork.com)
Community Relations
Dundas Blues Junior C Hockey Team
09.2022 - 12.2022
- Promoted the Dundas Blues to the city of Dundas and surrounding cities regarding who we are
- Engaged our team with the residents through events, fundraisers, and other promotional platforms
- Engaged our team with local elementary schools so we could gain their support during the season by having the students participate in activities that would promote the Dundas Blues
- Sponsorships
- Contacted local businesses and well-known brands to establish a connection through sponsoring the team
- Promoted our sponsorship packages to the businesses about the ways they can sponsor the Dundas Blues
Education
Advanced Diploma - Sport Management
Niagara College
Niagara-on-the-Lake06.2023
Diploma - Business – Marketing
Mohawk College
Hamilton06.2019
Skills
- Great verbal, written and technological communication skills
- Exceptional time management and strong work ethic
- Extensive experience with Microsoft Office programs
- Excellent interpersonal skills with customers and management
- High level of professionalism
- Focused on problem-solving and finding solutions
- Effective collaborator within work teams
- Guest experience support
- Positive customer experiences
- Hospitality experience
- Experience in leadership
Languages
English
Timeline
Guest Experience
Hamilton Tiger-Cats/Hamilton Sports Group
04.2024 - Current
Community Relations
Dundas Blues Junior C Hockey Team
09.2022 - 12.2022
Writer
The Draft Network
10.2021 - 04.2023
Service Clerk
Fortinos
03.2015 - Current
Diploma - Business – Marketing
Mohawk College
Advanced Diploma - Sport Management
Niagara College
Honours and Activities
Christian Youth Award, 2015, St. Theresa Of Lisieux Award, 2015, Bishop’s Award, 2014 & 2017, Niagara College Honors Standing, 2020 - 2023
Relevant Course Work
- Spreadsheet Applications
- Ethics in Sport
- Customer Service
- Fundamentals of Human Resources
- Sociology of Sport
- Contemporary Issues in Sport
- Human Resources
- Media and Sport
- Facilities Management
- Sport Tourism