stephen craig
Christina Lake,BC
Summary
Dynamic Service Manager with over 20 years of experience in the cycling industry, successfully rebuilt Olympia Cycle and Ski's service shop to enhance efficiency and attract top talent. Renowned for exceptional problem-solving skills and fostering strong customer relationships, I excel in both technical expertise and team leadership.
Overview
20
20
years of professional experience
Work History
Service Manager
Olympia Cycle and Ski
02.2018 - 09.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Rebuilt service shop from ground up to become more efficient and attract more skilled techs.
- Managed all stock that pertained to service.
- Worked as head Tech. and solved the most advanced problems.
Owner/Operator
Mac-Talla Cycles
09.2010 - 09.2016
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Sold as a turn key Bikeshop and still is the biggest shop in east Vancouver, B.C.
- Trained all mechanics.
- Responsible for all marketing and growth.
- Responsible for all social media.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
Education
CERTIFIED SUSPENSION TECHNICIAN
United Bicycle Institute
United Bicycle Institute02-2018
Advanced Mechanics
Barnett Bicycle Institute
Colorado Springs, CO11-2012
Skills
I have worked on and raced bicycles since the 1990's There is not a single issue I have not resolved From building wheels to rebuilding a reverb and working for race teams I would consider myself in the top 10 of most competent bicycle mechanics in Canada
Mixed with the ability to build, manage and sell a successful bike shop in one of the most competitive cities in North America should make me a candidate for the position of shop manager
There is a quite a bit of experience not listed just because there is so much 20 years
Languages
English
Interests
I now own a small Carpentry and Contracting business
MOUNTAINTRAIL RENOVATIONS Carpentry has always fascinated me
Timeline
Service Manager
Olympia Cycle and Ski
02.2018 - 09.2021
Owner/Operator
Mac-Talla Cycles
09.2010 - 09.2016
CERTIFIED SUSPENSION TECHNICIAN
United Bicycle Institute
Advanced Mechanics
Barnett Bicycle Institute