Summary
Overview
Work History
Education
Skills
Languages
Golf and Fishing main hobbies
Timeline
Generic

Stephen Conroy

Ottawa,ON

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

29
29
years of professional experience

Work History

Outside Sales Representative

Alpine / CDS
05.2020 - Current
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.

Outside Sales Representative

Braycor / NCA
08.2004 - 01.2020
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.

Technical Support/Call Centre

ASI/NCR/Autoskill/Halogen Software
06.1995 - 08.2004
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Increased overall ticket resolution rates through thorough research efforts, ultimately improving team productivity levels.
  • Provided after-hours support on a rotating basis, demonstrating flexibility and dedication to customer service excellence.
  • Assisted with the training of new hires, sharing best practices and valuable insights into company products and services.
  • Contributed to an increase in positive customer reviews by consistently delivering exceptional service and support.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

High School Diploma -

Laurentian High School
Ottawa, ON
06.1985

Skills

  • Relationship Building
  • Motivated Team Player
  • Problem-Solving
  • Customer Service-Oriented
  • Customer Service
  • Team Leadership
  • Phone and Email Etiquette
  • Positive outlook
  • Documentation And Reporting

Languages

English
Elementary

Golf and Fishing main hobbies

I currently fishing most if not all weekends, I currently live on the water small river.

I've taking numerous customers out on my pontoon and many of them have become close friends.


I also play golf since I been 10 yrs old, when I'm not fishing I'm golfing with friends and customers, 

I have taken customers to OCA tournament many times.

Timeline

Outside Sales Representative

Alpine / CDS
05.2020 - Current

Outside Sales Representative

Braycor / NCA
08.2004 - 01.2020

Technical Support/Call Centre

ASI/NCR/Autoskill/Halogen Software
06.1995 - 08.2004

High School Diploma -

Laurentian High School

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Stephen Conroy