Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephen Clemente

Pico Rivera

Summary

Dynamic leader with proven expertise in team leadership and customer service honed at Disneyland Resort. Excelled in enhancing operational efficiency, fostering strong workplace culture, and making critical decisions while working in a fast paced environment.

Overview

9
9
years of professional experience

Work History

Retail Associate - Seasonal

Dr. Martens
10.2024 - Current
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, suggestions, and purchases.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Accurately handled cash transactions, maintaining balanced registers and reducing discrepancies during shift changes.

Food and Beverage Supervisor and Working Lead

Disneyland Resort
06.2017 - 09.2024
  • New Orleans Quick Service Restaurant Supervisor

- Collaborated and supported over 60 department employees to create strong workplace culture while ensuring operational success.

- Enhanced project efficiency by communicating to the appropriate channels and implementing effective strategies for successful resolutions.

- Collaborated with the company cash control team to optimize cash flow forecasting, overseeing four restaurants.

- Generated and analyzed POS reports to review sales by each respective location, while keeping daily records of cash register audits and end of day sales reports.

- Managed and mitigated the necessary labor needed to run the daily operation.


  • Front of House Working Lead - Tiana's Palace, Mint Julep Bar, Harbour Galley, Royal St. Veranda

- Made dally adjustments to the necessary labor needed in each respective restaurant, depending on guest attendance in the resort and peak hours.

- Submitted end of day hourly labor reports.

- Assisted in organizing and overseeing assignments to drive operational excellence.

- Managed and delegated tasks, ensuring food preparation and presentation met company standards.

- Lead and assisted cashiers and food service workers with cash handling, preparing food for guest, and guest service.


  • Heart of House Working Lead - Tiana's Palace Kitchen, New Orleans Main Kitchen Complex.

- Lead and collaborated with kitchen staff to ensure every guest received the best quality dining experience.

- Created daily production lists, prioritizing high demand items, while keeping food waste to a minimum.

- Submitted weekly inventory counts.

- Ensured employees kept safety as a priority when operating kitchen equipment.

Overnight Stock Associate - Seasonal

Walmart
06.2021 - 10.2021
  • Collaborated with team members to maintain a clean, organized, and safe work environment.
  • Assisted in setting up new fixtures and shelves, ensuring items looked presentable while keeping safety as a top priority.
  • Displayed and organized items on the sales floor, ensuring price labels were accurate and up-to-date.

Food Stand Attendant

Universal Studios Hollywood
01.2016 - 04.2017
  • Enhanced customer satisfaction by providing attentive service and addressing concerns.
  • Ensured presentation of food met company standards while adhering to proper food safety guidelines.
  • Efficiently handled cash transactions, maintaining accurate records, and following set cash handling procedures.

Education

Some College - Music Education

East Los Angeles College
Monterey Park, CA

High School Diploma -

Garfield High School
Los Angeles, CA
06-2012

Skills

  • Team leadership
  • Time management
  • Customer service
  • Decision-making
  • Task delegation
  • Documentation and reporting
  • Teamwork and collaboration
  • Problem resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Ja

Timeline

Retail Associate - Seasonal

Dr. Martens
10.2024 - Current

Overnight Stock Associate - Seasonal

Walmart
06.2021 - 10.2021

Food and Beverage Supervisor and Working Lead

Disneyland Resort
06.2017 - 09.2024

Food Stand Attendant

Universal Studios Hollywood
01.2016 - 04.2017

Some College - Music Education

East Los Angeles College

High School Diploma -

Garfield High School
Stephen Clemente