Dynamic leader with proven expertise in team leadership and customer service honed at Disneyland Resort. Excelled in enhancing operational efficiency, fostering strong workplace culture, and making critical decisions while working in a fast paced environment.
- Collaborated and supported over 60 department employees to create strong workplace culture while ensuring operational success.
- Enhanced project efficiency by communicating to the appropriate channels and implementing effective strategies for successful resolutions.
- Collaborated with the company cash control team to optimize cash flow forecasting, overseeing four restaurants.
- Generated and analyzed POS reports to review sales by each respective location, while keeping daily records of cash register audits and end of day sales reports.
- Managed and mitigated the necessary labor needed to run the daily operation.
- Made dally adjustments to the necessary labor needed in each respective restaurant, depending on guest attendance in the resort and peak hours.
- Submitted end of day hourly labor reports.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed and delegated tasks, ensuring food preparation and presentation met company standards.
- Lead and assisted cashiers and food service workers with cash handling, preparing food for guest, and guest service.
- Lead and collaborated with kitchen staff to ensure every guest received the best quality dining experience.
- Created daily production lists, prioritizing high demand items, while keeping food waste to a minimum.
- Submitted weekly inventory counts.
- Ensured employees kept safety as a priority when operating kitchen equipment.