Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Caines

Sydney,Nova Scotia

Summary

Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Accommodations Supervisor

Qikiquitani Industry Ltd.
Mary River Project, Nunavut
01.2017 - Current
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Monitored company inventory to keep stock levels and databases updated.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Improved operations through consistent hard work and dedication.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Streamlined weekly schedule for 25 employees.

Commercial Cleaner & Cookhouse Operator

C & K Services
Iqaluit, NU
01.2012 - 01.2015
  • Worked on cleaning team to service 3 hotels, 18 offices and other commercial buildings.
  • Performed inventory management to keep storage areas and carts well-stocked.
  • Adhered to company policies for appearance, thoroughness and facility security.
  • Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
  • Handled equipment, chemicals and materials properly and with caution.
  • Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Delivered quality client service to address urgent needs and cleaning requests.

Food and Beverage Director

Keltic Lodge
Ingonish Beach, NS
02.2010 - 10.2011
  • Delivered in-depth training to 35 workers in food preparation and customer-facing roles to promote strong team performance over 7 revenue outlets.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Restaurant General Manager

Hart Holdings
Halifax, NS
03.2007 - 02.2010
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.

Education

Diploma - Tourism -Travel Studies

Algonquin College
Ottawa, ON
01.2001

Skills

  • Supervisory expertise
  • Excellent Communication
  • Teamwork and Collaboration
  • Planning and Coordination
  • Guest accommodations
  • PPE Compliance
  • Attention to Detail
  • Written Communication

Certification

  • Standard First Aid and CPR/AED Level C, Red Cross, 2021
  • Level 2 Open Mine Supervisor Certificate, WSCC - 2018
  • WHIMIS Certification, Workplace Safety Compliance Center, 2020
  • Violence & Harassment in the workplace for Managers, Worksite Safety Compliance Center, 2021
  • Managing Mental Health During Covid 19, University of Toronto, 2021
  • Mindfulness and Wellbeing, Rice University, 2021Psychological First Aid, Johns Hopkins University, 2021
  • Positive Psychology, University of Pennsylvania,2021
  • Science of Well Being, Yale University, 2021

Timeline

Accommodations Supervisor

Qikiquitani Industry Ltd.
01.2017 - Current

Commercial Cleaner & Cookhouse Operator

C & K Services
01.2012 - 01.2015

Food and Beverage Director

Keltic Lodge
02.2010 - 10.2011

Restaurant General Manager

Hart Holdings
03.2007 - 02.2010

Diploma - Tourism -Travel Studies

Algonquin College

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Stephen Caines