Stephen Byrne
Port Coquitlam
Summary
Diligent Operations Manager with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing productivity and enhancing team performance in a carefully controlled safe environment to achieve company objectives.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Law Society of BC
05.2024 - 11.2024
- Provided regular feedback, supervises and evaluates performance of the Operations staff.
- Identifies and implements new processes, strategies, efficiencies and solutions to improve and meet productivity needs and provide department updates and metric reports to the Manager.
- Managed inventories and orders for office supplies and special orders from other departments including all printing materials such as letterhead, envelopes, business cards and bencher name wedges.
- Managed the inventory of dictation machines, projectors and laptops available for loan to staff for meetings.
- Ensured all common area spaces such as workrooms, copier stations and lunchrooms are kept tidy and are well stocked with supplies.
- Liaised with the janitorial company as necessary to ensure offices, lunchrooms and kitchens are kept clean.
- Oversaw all catering requirements and maintain accurate records for invoice reconciliation.
- Monthly Operations corporate credit card reconciliation.
- Performed acting duties as the senior Operations representative on the Occupational Health and Safety Committee when the Manager, Operations and Facilities is unavailable.
Operations Supervisor
Martin Brower
05.2023 - 05.2024
- Supervise a unionized team of 12-20 daily in a fast paced warehouse environment as per CBA
- Oversee and ensure that critical KPIs are observed on a daily basis - On time deliveries - Cases picked per hour - Cases Received per hour etc.
- Coordinate with Transportation and Driver division to ensure seamless relationship between outbound and inbound activities
- Ensure quality process, safety protocols and company directives are upheld at all times.
Warehouse Manager
Spud.ca
11.2021 - 12.2022
- Executed a receptacle purchase that resulted in savings of $600,000/year being spent non-reusable packing materials
- Developed and monitored KPIs for Outbound, Inbound, Reverse Logistics, Produce and ICQA processes and held daily performance meetings with 12-16 warehouse supervisors and coordinators.
- Appraised performance, reward, and/or discipline employees
- Attending daily and weekly meetings with procurement and marketing department to develop monthly labor and inventory plan based on strategic revenue forecasts
- Was part of the FoodX/Carrefour implementation team and spent 6 months in Belgium, Europe to assist with learning and training of Carrefour Europe management on FoodX Technologies operating system and operational standard work
- Executed launching of Fresh-X application (Inventory Freshness Check System within the Belgium warehouse
- Executed creating SOPs and training material for Carrefour management
- Designed and managed a Red Tag (5S) system using QR codes for effective management and control of assets and equipment
- Executed plans for continuous improvements in efficiency and customer experience especially targeting improvements of NPS ratings
- Developed plans for improvements in fill rates, credits and refunds, Shrink control.
Reverse Logistics and Sustainability Manager
FoodX
08.2019 - 12.2021
- Led a team of 26 team members and was responsible for the design and execution of all RLS SOPs
- Daily management of returned orders, recycling, and waste streams
- Implemented a dry ice program
- Introduced new recycling streams for multiple vendors
- Established a program for the repair and reuse of damaged bins
Inbound Supervisor
Spud.ca
07.2018 - 11.2018
- Managed 16 inbound team members and was responsible for the daily flow and putaway of inbound inventory
- Improve and maintain all critical KPIs for Inbound Processes
Inbound Supervisor
FoodX
11.2018 - 08.2018
- Continuing Inbound Supervisor Role as per Hastings Street operation in a larger warehouse facility (75,000 sq feet) with 150 warehouse staff
- Operated and trained team members in the use of Reach Truck, Walkies, Ride-On Pallet Jack and Scissors Lift
Education
Masters Degree - Psychoanalytic Studies
Trinity College
05.2002
Skills
- Proven record as an ambassador and manager of sustainability initiatives
- Expert Level in Reverse Logistics
- Proficient in Microsoft Office and Google Suite, Dynamics 365
- Excellent written and oral presentation
- Hiring, Onboarding, Scheduling, Budgeting, PIT training and Safety Orientation
- Red Tag and Return Merchandise Authorisation (RMA) Manager
- OFA Level 1 (Held OFA Level 2 for three years 2021-24)
Accomplishments
- EDITOR AND PUBLISHED AUTHOR
- The Edinburgh International Encyclopaedia of Psychoanalysis: General editor - Ross Skelton
Timeline
Operations Supervisor
Law Society of BC
05.2024 - 11.2024
Operations Supervisor
Martin Brower
05.2023 - 05.2024
Warehouse Manager
Spud.ca
11.2021 - 12.2022
Reverse Logistics and Sustainability Manager
FoodX
08.2019 - 12.2021
Inbound Supervisor
FoodX
11.2018 - 08.2018
Inbound Supervisor
Spud.ca
07.2018 - 11.2018
Masters Degree - Psychoanalytic Studies
Trinity College
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