Stephen Burley
Beaverton,ON
Summary
Accomplished Business Process Analyst and Training Specialist with a proven track record at Venterra Realty, enhancing operational efficiency and fostering team collaboration. Efficient in process change management and proficient in Jira. I spearheaded initiatives that significantly boosted productivity. My strategic approach to stakeholder management and effective communication have driven successful process improvements and software adoption.
Overview
11
11
years of professional experience
Work History
Business Process Analyst/Training Specialist
Venterra Realty
2024.01 - 2024.06
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
- Collaborated with upper management to drive strategy and implement new processes.
Business Analyst/Product Owner
Venterra Realty
2018.09 - 2023.12
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Software Trainer
Venterra Realty
2017.02 - 2018.08
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Partnered with product teams to stay informed of upcoming releases, integrating new features seamlessly into training curriculum.
- Developed customized training materials for diverse audiences, enabling efficient learning of software applications.
- Contributed to company revenue growth by driving increased adoption rates through effective training initiatives.
- Consulted with users to determine hardware, software and system functionality specifications.
Business Support Analyst
Venterra Realty
2013.02 - 2017.01
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Improved customer satisfaction by troubleshooting issues and providing prompt resolutions in a professional manner.
- Enhanced operational efficiency for the company through comprehensive data analysis and recommendations.
Education
Certificate - Business Analysis
University of Toronto
Toronto, ON01.2023
Diploma - Operations Management
Durham College
Oshawa, ON06.2013
Skills
- Technical team interactions
- Team Collaboration
- Effective Communication
- Process change management
- User Acceptance Testing
- Software development life cycle
- Requirements Gathering
- Stakeholder Management
- Knowledgeable in Confluence
- Knowledgeable in Jira
- Knowledgeable in SQL
- Knowledgeable in Figma and Invision
- Knowledgeable in Scrum
Languages
English
Native or Bilingual
German
Elementary (A2)
Spanish
Elementary (A2)
Timeline
Business Process Analyst/Training Specialist
Venterra Realty
2024.01 - 2024.06
Business Analyst/Product Owner
Venterra Realty
2018.09 - 2023.12
Software Trainer
Venterra Realty
2017.02 - 2018.08
Business Support Analyst
Venterra Realty
2013.02 - 2017.01
Certificate - Business Analysis
University of Toronto
Diploma - Operations Management
Durham College
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