Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies
Timeline
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Stephen Burley

Beaverton,ON

Summary

A results-driven Business Analyst and Training Specialist with over 11 years of diverse experience at Venterra Realty. Adept at driving process improvements, leading cross-functional teams, and mentoring colleagues to enhance operational efficiency. Experienced in Agile methodologies, Scrum, and high-quality process documentation across various departments including Support, Training, QA, Development, and Product Ownership. Recognized as a Subject Matter Expert (SME) and awarded for impactful process improvements.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Process Analyst/Training Specialist

Venterra Realty
01.2024 - 06.2024
  • Collaborated with users and stakeholders to identify key process bottlenecks, leading to the development of strategies that streamlined workflows and enhanced the user-experience.
  • Designed and consolidated a digital, cross-functional knowledge base for all finance teams, improving software adoption and understanding across departments.
  • Established strong relationships with internal stakeholders, resulting in improved communication and alignment between business needs and process changes.

Business Analyst/Product Owner

Venterra Realty
09.2018 - 12.2023
  • Led the development and enhancement of the SMARTLEASING platform, streamlining the online leasing process and integrating TransUnion credit checks, significantly reducing manual work.
  • Managed product backlogs for key company software, including SMARTDESK and SMARTPACKAGE, ensuring timely delivery and seamless integration with existing systems.
  • Led a cross-functional Scrum teams of 5, ensuring timely delivery of high-priority initiatives and fostering collaboration between product development, QA, and support teams.

Software Trainer

Venterra Realty
02.2017 - 08.2018
  • Created and standardized over 90 training documents within three months, improving training efficiency and consistency across departments.
  • Delivered instructor-led sessions for diverse employee groups, increasing software proficiency and reducing common user issues.
  • Partnered with product teams to integrate new features and updates, ensuring a seamless user experience and faster deployment of software releases.

Business Support Analyst

Venterra Realty
02.2013 - 01.2017
  • Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
  • Improved customer satisfaction by troubleshooting issues and providing prompt resolutions in a professional manner.
  • Enhanced operational efficiency for the company through comprehensive data analysis and recommendations.

Education

Business Analysis Certification - Business Analysis

University of Toronto
Toronto, ON
01.2023

Operations Management Diploma - Business Operations Management

Durham College
Oshawa
06.2013

Skills

  • Technical team interactions
  • Team Collaboration
  • Effective Communication
  • Process change management
  • User Acceptance Testing
  • Software development life cycle
  • Knowledgeable in Confluence
  • Knowledgeable in Jira
  • Knowledgeable in SQL
  • Requirements Gathering
  • Knowledgeable in Scrum/Agile
  • Stakeholder Management

Languages

English
Native or Bilingual
Spanish
Limited Working
German
Elementary

Certification

  • Business Analysis Certification, University of Toronto - January 2013

Hobbies

  • Bushcraft
  • Canoeing
  • Camping
  • Homesteading


Timeline

Business Process Analyst/Training Specialist

Venterra Realty
01.2024 - 06.2024

Business Analyst/Product Owner

Venterra Realty
09.2018 - 12.2023

Software Trainer

Venterra Realty
02.2017 - 08.2018

Business Support Analyst

Venterra Realty
02.2013 - 01.2017

Business Analysis Certification - Business Analysis

University of Toronto

Operations Management Diploma - Business Operations Management

Durham College

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Stephen Burley