Stephen Bradley

Ellensburg,WA

Summary

Responsible cashier proficient in processing financial transactions and bank deposits, restocking merchandise and helping customers locate products. Good listening skills combined with attentive and detail-oriented nature. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

years of professional experience

Work History

Cashier

Goodwill Of The Olympics And Raineer Region

05.2023 - 12.2023

Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Medicare Benefit Advisor

National General Insurance

01.2020 - 11.2022

Federal/State Licensed Medicare benefit advisor, contracted with the majority of carriers in all 50 states
Maintaining leads, following up on enrollments and understanding the complex legality behind insurance specifically designed for the medicare program.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

Inbound Sales Professional

Comcast (Direct Comcast Sales)

12.2017 - 08.2019

Inbound Sales for Xfinity brand products and services
Knowledgeable in Omni/ACSR/CSG operating systems
Upselling based on original inquiry on all sales calls
Having in depth conversations that include probing techniques and sales process to assess customers needs and offer/pitch corresponding services or features that meet customer needs
High Potential team member, Added duties were managing team statistics/metrics Giving Presentations and running startup meetings
Conducting many managerial tasks including Integration of new Technology or process alignments with team from management.

Wireless Gateway Advanced Technican Support

Support.com (Comcast Internet)

11.2016 - 06.2017

Tier 3 technical support agent, responsible for addressing LAN/WIFI internet through customer leased routers/gateways/modems
Dispatching a Tech when required (when issue/problem can not be resolved remotely)
Detailed IP resolutions for most internet issues
Including setting up network configurations, diagnostics, and status checks of modem health
Verbally walking customers through resolutions and the connecting of all devices that access wifi, regardless of manufacturer or age of device.

Education

Potomac Senior High

Dumfries, VA

GED, Portland Community College

Portland, OR

Skills

Customer Service
Organizational Skills
Analytical Thinking
Dispute Resolution
Claims Handling

Problem Solving
Effective Communication
Meeting Deadlines
Complex Problem Solving

Highlights And Qualifications

Held Federal and State licenses to sell health insurance in all 50 states.
Outstanding ethic and attention to detail.
Over 20 years of Customer service and Sales roles
Assisted in trial and development of Comcast's OMNI Sales and customer database.

Timeline