Stephen Brackman

• Recommended new products and services to customers.
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
• Scheduled appointments for further services.
• Enhanced customer satisfaction ratings by resolving issues efficiently.
• Responded to customer inquiries and provided technical assistance over phone and in person
• Responded to customer inquiries and provided technical assistance phone and in person
• Business development of Western Canada clients
• Training and Onboarding new sales hires in Western Canada Calgary , Edmonton , Winnipeg and BC
• Ran Vancouver Logistics tradeshow for 4-consecutive years

• Managed customer accounts to secure customer satisfaction and repeat business.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Developed and implemented sales strategies to increase profits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Sold freight Solutions to existing and new customers
• grew existing customer base and added bottom line revenue

• Answered customers' questions regarding products, prices, and availability.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Purchased Inventory based on sales forecasts and

store necessities.

• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Contributed to team objectives in fast-paced environment.
• Informed customers of promotions to increase sales productivity and volume.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Worked on upselling current client base and offering other shipping methods and services .
• Worked hand in hand with our sales team to find the best solution for the client and provide best customer service and shipping solution at the time of move. and to build long standing business relationship