Stephen Boyko
Guelph,ON
Summary
- Excellent leadership and interpersonal skills acquired through teamwork-based employment.
- Strong time management, multi-tasking, prioritization and organizational skills.
- Consistent ability to establish positive and productive working relationships with team members, colleagues, and customers.
- Committed to continuous learning
- Reliable Cook/Server with 8 years of experience preparing food in fast-paced environments, and 2 years of interacting with customers and their needs.
Overview
11
11
years of professional experience
Work History
Server
The Keg Steakhouse & Bar
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Tipout Coordinator
The Keg Steakhouse & Bar
01.2021 - Current
- Accurately calculate and distribute tips among staff members, ensuring fairness and compliance with restaurant policies.
- Maintain detailed records daily, weekly, and monthly tipout transactions to ensure transparency and accountability.
- Address and resolve any disputes or concerns regarding tipout allocations promptly and professionally.
- Ability to handle sensitive information and money with discretion.
Lead Line Cook
The Keg Steakhouse & Bar
11.2013 - 06.2022
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
- Kept stations stocked and ready for use to maximize productivity.
Acoustic Panel/Golf Simulator Installer
The Watershed Group
02.2016 - 04.2019
- Performed panel installations using specific hand and power tools.
- Spoke with the customer on a daily basis to ensure the installation was meeting their vision of the project.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Reviewed blueprints and diagrams to plan work sequences and verify project requirements.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Arts - Psychology
University of Guelph
Guelph, ON10.2020
Skills
- Team-oriented
- Active listener
- Effective prioritization
- Highly motivated
- Attentive to detail
Languages
English
Full Professional
Additional Information
Health and Safety Member
- Ensure compliance with health and safety regulations by implementing and monitoring protocols.
- Perform routine inspections to identify potential hazards and implement corrective measures.
- Work closely with management and staff to create a safe and healthy work environment, promoting a culture of safety.
Timeline
Server
The Keg Steakhouse & Bar
06.2022 - Current
Tipout Coordinator
The Keg Steakhouse & Bar
01.2021 - Current
Acoustic Panel/Golf Simulator Installer
The Watershed Group
02.2016 - 04.2019
Lead Line Cook
The Keg Steakhouse & Bar
11.2013 - 06.2022
Bachelor of Arts - Psychology
University of Guelph