Hi, I’m
STEPHEN P. BLACKBURN
Oshawa,On
Summary
To add value through application of many years of experience as a Professional Manager. Customer-oriented General Manager with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
31
years of professional experience
Work History
ROCPAL CUSTOM CABINETS LTD.
General Manager, Business Development
11.2012 - Current
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Increased revenues from $900K - $4.9 million
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Business For Self
Mortgage Agent
01.2016 - 06.2021
Job overview
- Created loan packages based on consumer needs and financial history.
- Analyzed loan candidate credit history to anticipate approval odds.
- Reviewed approved loan applications to facilitate closing process.
- Trained and mentored loan officers in policies, regulations and loan industry best practices.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Dollar Direct Corp
Director of Operations/Partner
03.2005 - 11.2012
Job overview
- Launched independent franchise from business plan to bricks & mortar
- Created targeted marketing initiative to acquire 60% market share in the community
- Responsible for the full operations of the unit
- Basic accounting and Human resource management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Monitored and coordinated workflows to optimize resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Cash Money Cheque Cashing Inc
Compliance officer, Privacy Officer, Regional Manager
01.2000 - 03.2005
Job overview
- Facilitated the assimilation of acquisition personnel from 10 – 70 Units as Operations Manager
- Managed up to 23 locations concurrently, totaled over $1,000,000 in monthly sales
- Corporate Master of Ceremonies
- Lead training seminar host & Resource liaison
- Developed fiscal sales targets and tracked progress
- Facilities management and maintenance
- Collection Management
NATIONAL MONEY MART
DISTRICT MANAGER
06.1995 - 12.1999
Job overview
- Corporate Master of Ceremonies
- Lead training seminar host
- Tactical implementation of corporate strategy/mission/vision
- Budget creation/analysis
- Managed up to 10 locations
- Ongoing training of managers and staff
- Collection Management
- Identified fraud including forged documents, fraudulent identification, counterfeit cash and cheques
Canadian Capital Corporation o/a Money Mart
DISTRICT MANAGER
06.1992 - 12.1995
Job overview
- Over-saw management of 20 units
- Managed revenues of $1 million monthly
Education
Humber College of Applied Arts & TechnologyEtobicoke, ON
Some College (No Degree)
Skills
- Customer Service Excellence
- Financial Analysis
- Conflict Resolution
- Target Marketing
- Effective Communication
- Strategic Thinking/Planning
- Business Acumen
- Microsoft Office/Computer Apps
- Sales Team Development
- Staff Development
- Purchasing and Planning
- Departmental Operations Management
- Process Improvement
- Client Account Management
Timeline
Mortgage Agent
Business For Self
01.2016 - 06.2021
General Manager, Business Development
ROCPAL CUSTOM CABINETS LTD.
11.2012 - Current
Director of Operations/Partner
Dollar Direct Corp
03.2005 - 11.2012
Compliance officer, Privacy Officer, Regional Manager
Cash Money Cheque Cashing Inc
01.2000 - 03.2005
DISTRICT MANAGER
NATIONAL MONEY MART
06.1995 - 12.1999
DISTRICT MANAGER
Canadian Capital Corporation o/a Money Mart
06.1992 - 12.1995
Humber College of Applied Arts & Technology
Some College (No Degree)
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