Stephen Alvares
2941 141 Edmonton,AB
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Alila Diwa Goa, India
09.2020 - 01.2023
- Adhered to duties assigned by manager which included, Vacuuming carpet area, garbage extraction from guest rooms and common areas and assigning rooms for deep cleaning.
- Performed duties according to health and safety guidelines and reported all injuries and hazards to supervisor immediately.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Increased sustainability efforts by implementing water conservation techniques during routine cleaning tasks.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Laundry Attendant
ZURI WHITE SANDS
01.2019 - 08.2020
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Used hydraulic and steam devices to remove wrinkles from garments.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
Restaurant Server
ROYAL ORCHID
01.2018 - 01.2018
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Served food and beverages promptly with focused attention to customer needs.
Education
Catering and Restaurant Management -
St Alex HSS
Skills
- Trained in housekeeping and Service at 5 Star hotel in Goa, India
- Problem solving skills
- Ability to follow instruction
- Efficient subordinate handling skills
- Ability to perform housekeeping duties
- Ability to adapt
- Experience in team building training
Additional Projects
Underwent a summer placement in a renowned five star hotel where I performed various housekeeping duties and service duties.
Languages
English
Professional Working
Timeline
Housekeeping Room Attendant
Alila Diwa Goa, India
09.2020 - 01.2023
Laundry Attendant
ZURI WHITE SANDS
01.2019 - 08.2020
Restaurant Server
ROYAL ORCHID
01.2018 - 01.2018
Catering and Restaurant Management -
St Alex HSS
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