Stephen Akusebo

• Client service representative with inbound and outbound calls.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Prepared Loan and Mortgages Payout Statements.
• Investigated disputes on loans and Mortgages statements by Clients and OFIs.
• Processed Credit cards automatic payment on customer request fulfillment.
• of client's requests on Business credit cards and routing the requests using Microsoft SCM application tool to the appropriate processing team.
• Processing of client's requests on business credit cards limit increase/decrease.
• Processing client's requests on new and additional business credit cards.

• Processing payout statements on conventional mortgage.
• Receiving in-bound calls from Lawyers on clients mortgage related requests.
• Making out-bound calls to Lawyers on mortgage payout related process.

Generated reports detailing findings and recommendations.

• Reviewing User access forms for completion and approval to create new users and grant accesses.
• Responded to security alerts/incidents and update the IT team so appropriate action can be taken
• Collaborated with users to perform mailbox content searches in response to ticket requests.
• Managing RBAC policies subscription subscription.
• Created resources and resource groups on Azure portal.
• Understanding multiple subnet in Azure VNet, site to site (S2S).
• Understanding the configuration of service Endpoints services for secure communication.
• Verified the configuration of Custom DNS for adding VMs to the domain.
• Worked with BLOBS, Tables, queues, and file storage service.
• Performed Information Systems Administrative Support in creating users, and granting access permissions on the Local network, using RBAC policies, and ensured unauthorized users are restricted.
• Troubleshoot daily IT desktop client issues, supporting multiple departments to resolve network issues.

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