Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Hi, I’m

STEPHEN AJALA

Toronto,ON
STEPHEN AJALA

Summary

Knowledgeable and well-educated Back Office Specialist with over 3 years experience in Admin, Customer support, Data Management, and Communications, with substantial knowledge of Microsoft Office, Google G suite, Slack, Trello, and other office related software. Recognized for professionalism, resourcefulness, good time management, exceptional customer service, and a good team player with an admirable willingness to learn and improve.

Overview

3
years of professional experience
1
Certification

Work History

The Lekki Coliseum

Back Office Specialist
06.2021 - 01.2023

Job overview

  • Handled the company's communication between new and existing customers, through emails, and phone calls 2
  • Documented customer interactions when necessary, compiled documents, and forwarded information to the interested parties 3
  • Managed the company's database with new customer information and handled current customer data retrieval accurately and promptly 4
  • Collaborated with Finance department for the development and implementation of data analyses, data collection and other strategies that optimizes statistical efficiency and quality 5
  • Developed strategic ideas for managing challenges and addressed unpleasant customer experiences while expressing empathy and compassion 6
  • Collaborated with the Customer Success Manager to review customer complaints and concerns, and to strategically improve customer experience and client retention 7
  • Provided essential technical support for clients on a wide range of company services, resolved issues and received a 96% positive review on average 8
  • Carried out administrative duties like managing emails enquiries, processing and transferring data, and scheduling appointment

Digital Space Capital

Customer Support Representative
08.2019 - 05.2021

Job overview

  • Handled inbound and outbound calls daily, providing information about the company's product and services
  • Communicated effectively with internal teams regarding escalated issues or escalations from customer as well as other associates for assistance when needed
  • Built a comprehensive reporting infrastructure to allow for coaching of under-performing customer service specialist, improving their performance on average, by 24%
  • Documented customer interactions to reduce on boarding time by 15% when new customer service representative interact with customers

Education

Houdegbe North American University Benin
BENIN REPUBLIC

Bachelor of Science from Computer Science
08.2017

University Overview

Skills

  • DIGITAL SKILLS
  • Microsoft Office (expert in excel) / Google G suite (expert in sheet) / Slack / Micros & Opera / Data Science
  • Data Collection, Data Processing, Data Analysis, Data Visualization / Technical Support
  • AREA OF EXPERTISE
  • Excellent written & verbal communication / Analytical skills / Attention to details /
  • Technological Aptitude / English Proficiency / Team work / Active listener / Ability to Multitask /
  • Problem solving / Interpolation skills

Accomplishments

Accomplishments
  • Deutsch
  • LISTENING A2 READING A1 WRITING A1
  • SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
  • Czech
  • LISTENING A1 READING A1 WRITING A1
  • SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1 2
  • Communicated effectively with internal teams regarding escalated issues or escalations from customer as well as other associates for assistance when needed 3
  • Built a comprehensive reporting infrastructure to allow for coaching of under-performing customer service specialist, improving their performance on average, by 24% 4
  • Documented customer interactions to reduce on boarding time by 15% when new customer service representative interact with customers

Additional Information

Additional Information
  • HONOURS AND AWARDS , Employee of the year 2022 The Lekki Coliseum

Certification

GOOGLE DATA ANALYTICS

-Foundations: Data,Data Everywhere

-Ask Questions to make Data-Driven Decisions

-Prepare Data for Exploration

-Process Data from Dirty to Clean

-Analyze Data to Answer Questions

-Share Data Through the Art of Visualization

-Data Analysis with R Programming

-Google Data Analytics Capstone: Complete a Case Study

-Technical Support Fundamentals


Timeline

Back Office Specialist
The Lekki Coliseum
06.2021 - 01.2023
Customer Support Representative
Digital Space Capital
08.2019 - 05.2021
Houdegbe North American University Benin
Bachelor of Science from Computer Science

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