Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Energetic Housekeeping Aide devoted to achieving maximum customer satisfaction. Effectively manages time to complete routine and deep cleaning tasks. Educated on chemical handling and proper PPE use to avoid hazards or injuries.
Hi, I’m
Stephen Afiam
Summary
Overview
12
years of professional experience
1
Certification
Work History
Extendicare Tuxedo Villa
Housekeeping Aide
05.2024 - Current
Job overview
- Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Strengthened communication skills through regular interactions with others.
I - ACE It Healthcare Staffing Solutions
Companion Caregiver
01.2024 - 04.2024
Job overview
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Assisted clients with daily living activities, improving their quality of life.
- Facilitated medication management for clients, ensuring proper dosage and timely administration.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Implemented personalized care plans to address individual client needs and preferences.
- Collaborated with healthcare professionals to ensure optimal care for clients, maintaining effective communication channels.
- Assisted clients with personal grooming tasks, preserving dignity and selfesteem.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Monitored client health status through regular check-ins, promptly reporting any concerns or changes in condition to healthcare providers.
- Supported family members by offering respite care services, allowing them time for personal pursuits or relaxation.
- Maintained accurate documentation of client progress, including daily logs of activities and observed behaviors.
- Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
- Demonstrated flexibility in adapting to changing client needs, providing consistent, high-quality care amidst evolving circumstances.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Ghana Education Service
Teacher
03.2018 - 12.2023
Job overview
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
MANCON Ghana Limited Cape Coast , Africa
Customer Service Representative
01.2012 - 05.2014
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
University of Cape Coast Cape Coast Ghana
Bachelor Of Education (Psychology And Foundations) from Mathematics in Education
University Overview
University of Cape Coast Cape Coast Ghana
Diploma In Basic Education from Mathematics And Science Teaching
University Overview
Skills
- Student Evaluations
- Warehouse Organization
- Warehouse Operations
- Cleaning and Organizing
- Self-Motivated and Disciplined
- Material Loading and Unloading
- Warehouse Safety
- Clear Communication
- Time Management
- Warehouse Logistics
- Customer Service
- Housekeeping
- Guest Relations
- Vacuuming and sweeping
- Quality Assurance Controls
- Dusting furniture
Languages
English
Full Professional
Certification
Bachelor of Education in Psychology
Bachelor of Mathematics Education March 2021
Diploma in Basic Education. September 2015
WASSCE June 2009
Driving license, October 2023
Reading
Reading
Watching movies
Swamimg
Doing research
Overview
12
Mathematics Education
Timeline
Housekeeping Aide
Extendicare Tuxedo Villa
05.2024 - Current
Companion Caregiver
I - ACE It Healthcare Staffing Solutions
01.2024 - 04.2024
Teacher
Ghana Education Service
03.2018 - 12.2023
Customer Service Representative
MANCON Ghana Limited
01.2012 - 05.2014
University of Cape Coast
Bachelor Of Education (Psychology And Foundations) from Mathematics in Education
University of Cape Coast
Diploma In Basic Education from Mathematics And Science Teaching
Similar Profiles
Vera BabatundeVera Babatunde
Caregiver at Extendicare, Tuxedo VillaCaregiver at Extendicare, Tuxedo Villa
Melissa BoutilierMelissa Boutilier
Dietary Aide at Extendicare Oakview PlaceDietary Aide at Extendicare Oakview Place
Sheila LoveSheila Love
Housekeeping Aide at Extendicare West End VillaHousekeeping Aide at Extendicare West End Villa