Stephen Ademoluti
Scarborough,ON
Summary
Collaborative and enthusiastic professional leader with experience building trust and rapport through non-judgmental approach and compassionate interpersonal skills to understand client underlying emotions and facilitate therapy conversations increasing feelings of secure attachment, closeness and connection.
Overview
4
4
years of professional experience
Work History
Volunteer Coordinator/Program Facilitator
Redeemed Christian Church of God
04.2020 - Current
- Facilitating the planning, coordinating and on-site execution of programs for individuals and families to assist in settlement through resources and workshops
- Foster relationships with average of 120 families in the last 8 months by being empathetic and working with agencies within the community
- Demonstrating respect and appreciation for all individuals, regardless of their background, race, age, gender, religion, physical or mental ability and sexual orientation
- Continuous development of new knowledge and improvement of facilitation skills using zoom, google meet, google hangout and Microsoft office tools
- Participate in various leadership meetings and training essential to the execution of Job functions
- Ensuring the implementation of standard policies, practices and procedures to reflect transparency while executing administrative tasks
Support Assistant
City of Toronto
11.2019 - 03.2020
- Provided excellent customer service at an integrated counter by ensuring all clients, both Children's Services (TCS) and Employment & Social Services (TESS), were greeted and registered, for their appointments and seen by their Caseworker in timely manner
- Scheduled and organized high volume of client appointments for both TCS & TESS, trained Support Assistants on TCS business processes and software system
- Handled confidential documents carefully to ensure client's personal information was always protected and secured
- Responded to client enquiries in person while addressing variety of income-based support programs: Day Care Subsidy, Ontario Works, and Welcome Policy
- Worked in partnership with Employment & Social Services staff to ensure counter functioned in a fully integrated manner; resulting in excellent customer service
- Prepared and formatted excel spreadsheet that tracked document drop off data which will be used to help reduce amount of document drop offs experienced by the office
- Operated office equipment and computers utilizing a variety of software packages. Advanced knowledge of Microsoft applications and CSIS specifically
Volunteer Client Survey Coordinator
Toronto Children Services
06.2019 - 09.2019
- Worked with various clients to resolve problems, improve operations and provide exceptional administrative tasks using memos and system software to recommend possible solutions
- Worked daily with average of 35 clients to understand requirements and provide exceptional services to identify problem with My Child Care Account and recommend solutions
- Helped de-escalate causes of on-time real services and promoted MCCA
- Developed processes by tracking and maintaining various data to improve response times and service quality
- Improved feedback of clients as it relates to administrative task using emails, telephone, in-person and correspondence which has allowed above 65% system upgrade for effectiveness
- Ensured compliance with TSC policy and procedures through relevant city resources
- Provided on-going basis reports to management team and Supervisor; imputing data on excel spreadsheet for information and analyzing
Volunteer Customer Service/Receptionist
Agincourt Community Services Association
11.2018 - 05.2019
- Greeted average of 40 incoming clients in professional manner and provide friendly knowledgeable assistance
- Answered telephone calls for purpose of booking appointments and reschedule clients
- Politely assisted clients in person and via telephone to schedule for food bank and provided any other information for clients
- Maintained neat and clean reception area
- Served as main liaison between clients and organization
- Increased welcoming environment while managing receptionist area and filling requests for information with speed increasing clients ratio to about 75%
Education
Certificate -
Working With People In Social Sector
Bachelor of Science - Public Administration
Benson Idahosa University
NigeriaMaster of Arts - Counselling Psychology
Yorkville University
Canada 12.2023
Skills
Skills
- Certificate in Applied Suicide Intervention Skills
- Conflict management and decision making
- Clients Relations and trust building
- Life skills counseling and effective communication
- Certificate in Working with People in Social Sector,AODA
- Certificate in Emergency First Aid and CPR; CPI
- Certificate in Mental Health First Aider
- Computer knowledge and usage of Excel,Power point and word;software operation of zoom, google meet, google hangout and video conferencing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You cannot start the next chapter of your life if you keep re-reading the last one..
Timeline
Volunteer Coordinator/Program Facilitator
Redeemed Christian Church of God
04.2020 - Current
Support Assistant
City of Toronto
11.2019 - 03.2020
Volunteer Client Survey Coordinator
Toronto Children Services
06.2019 - 09.2019
Volunteer Customer Service/Receptionist
Agincourt Community Services Association
11.2018 - 05.2019
Certificate -
Working With People In Social Sector
Bachelor of Science - Public Administration
Benson Idahosa University
Master of Arts - Counselling Psychology
Yorkville University
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