STEPHEN ADEKUNLE
SURREY,British Columbia
Summary
A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. a talented manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. a diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Respite Care Worker
Strive Living
12.2023 - Current
- Facilitated communication between clients and their families, acting as a liaison to keep all parties informed about ongoing care needs and updates.
- Maintained family's schedule and organized events.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Implemented therapeutic interventions for clients with cognitive impairments, enhancing their overall quality of life.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained accurate records of client progress, collaborating closely with healthcare professionals to ensure continuity of care.
Residential Youth Worker
Connective Support Society
04.2023 - Current
- Monitored and evaluated impact of social services on community.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Managed time efficiently in order to complete all tasks within deadlines.
Retail Operations Manager
Northwest Petroleum Retail Services
03.2016 - 02.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Supported human resources by responding to candidates and prescreening, interviewing, and hiring team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potential.
- Assisted in recruiting, hiring and training of team members.
Co-owner
Aglow Global Petroleum
02.2014 - 03.2016
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- cultivate a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Launched staff engagement, gender diversity, and cultural programs, in addition to arobust reporting tool that increased operational quality.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Managed financial operations and investments to maximize profits and minimize costs.
Education
MBA - Human Resource Management
University Canada West
06.2024
Bachelor of Science - Political Science Education
Osun State University
Osogbo,Osun07.2012
Skills
- Database Management
- Team Collaboration
- Team Leadership
- Employee Development
- Customer Relationship Management
- Human Resources Management
- Customer Relationship Management (CRM)
- Interpersonal Relations
- Decision-Making
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Salesforce Management
Accomplishments
- Managed a team of over 50 staff members.
- Resolved the product issue through consumer testing.
- Named "Manager of the Year" in 2022.
- I was promoted to sales manager after 3 successful years in the sales department.
Languages
English
Full Professional
yoruba
Native or Bilingual
Certification
- CDMI- 2023
- Customer service training
- Conflict resolution certificate
- Foippa
- PCW (Personal Care Worker)
- CM: Certified Manager Certification
Timeline
Respite Care Worker
Strive Living
12.2023 - Current
Residential Youth Worker
Connective Support Society
04.2023 - Current
Retail Operations Manager
Northwest Petroleum Retail Services
03.2016 - 02.2023
Co-owner
Aglow Global Petroleum
02.2014 - 03.2016
MBA - Human Resource Management
University Canada West
Bachelor of Science - Political Science Education
Osun State University
- CDMI- 2023
- Customer service training
- Conflict resolution certificate
- Foippa
- PCW (Personal Care Worker)
- CM: Certified Manager Certification
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