Stephen Addo Junior
Ottawa,ON
Summary
Results oriented and self-motivated work ethic to perform effectively in independent or team environments. Professionally handles tasks while focused on leveraging advanced administrative support skills, dedicated to maintaining open lines of communication with leadership and clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service and Freight
Home Depot
02.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Research Project Work
Canada Post
01.2024 - 04.2024
- Conducted meticulous research to identify information and answer multifaceted questions.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Attended meetings and presentations to learn project details.
- Obtained informed consent of research subjects or guardians.
- Participated in lab meetings and project presentations.
- Collaborated with research teams to develop project plans aligned with target timescales.
- Assisted with preparing project-related reports, presentations and manuscripts.
Financial Accounting Clerk
Penuella Healthcare Services
04.2023 - 09.2023
- Used accounting software to prepare weekly and monthly financial reports.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Assisted management with annual expense plans to strategically track income or revenue.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Transferred data and documents to facilitate system migration and software updates.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Coordinated with external auditors to resolve discrepancies.
Executive Assistant
Ghana High Commission In Canada
08.2022 - 02.2023
- Assisted the Consular officer with applications regarding to issuance of travel Visas.
- Daily entry and recording of Visa application data entry into spreadsheet.
- Filing and recording of Visa application records
- Internal and External Communication, Memos, mails, , reports, presentations and scheduling meetings with other embassies and high commissions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Any other Duties as required by the high commission.
Education
Post Graduate Cerificate - Strategic Global Business Management
Algonquin College
Ottawa, ON04.2024
Skills
- Ability to learn and continuously improve
- Ability to take initiative
- Excellent Analytical and Research skills
- Microsoft Office Suite
- Teamwork and Collaboration
- Strong communication skills
- Ability to maintain confidentiality at all times
- Report Writing
- Minute Taking
- Knowledge of compliance laws
- Customer Service
- Customer Education
- Community Relations
- Developing customer relationships
- Strong Attention to detail
- Cultural Awareness
- Financial product knowledge
- Transaction Processing
- Financial Planning
- Cash Handling Accuracy
- Debt management
- Portfolio Management
- CRM Systems
- Product Promotion
Timeline
Research Project Work
Canada Post
01.2024 - 04.2024
Financial Accounting Clerk
Penuella Healthcare Services
04.2023 - 09.2023
Customer Service and Freight
Home Depot
02.2023 - Current
Executive Assistant
Ghana High Commission In Canada
08.2022 - 02.2023
Post Graduate Cerificate - Strategic Global Business Management
Algonquin College
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