Stephany Vela
Lancaster
Summary
Personable professional enjoys engaging with customers. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Barista
Starbucks
Lancaster
09.2024 - Current
- Collaborated with team members to meet peak service demands effectively.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained cleanliness and organization of the work area throughout shifts.
- Provided exceptional customer service, fostering a welcoming atmosphere.
Receptionist
Tops handbags
Los Angeles
06.2020 - 12.2023
- Greeted customers warmly and directed them to appropriate staff members.
- Collaborated with team members to improve customer service strategies and practices.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Managed phone calls and scheduled appointments for clients and staff.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized front desk area for efficient operations.
Education
Theodore Roosevelt High
Los Angeles, CASkills
- Time management
- Adaptability
- efficient multitasking
- Ability to work under pressure
- Customer service
- Excellent communication skills
- Problem solving
- Team work
Timeline
Barista
Starbucks
09.2024 - Current
Receptionist
Tops handbags
06.2020 - 12.2023
Theodore Roosevelt High