Summary
Overview
Work History
Education
Skills
Languages
References
Languages
References
Timeline
Generic

Stephany Moujally

Ste-Anne-de-Bellevue,Canada

Summary

Driven Executive skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration, delivering results under changing conditions and driving corporate success through analytics and cost-benefit analysis. Engages with staff and customers to foster positive corporate image. Serves as mentor to newer staff, closing knowledge gaps, and driving performance.

Overview

17
17
years of professional experience

Work History

Executive

Arthur Murray Franchised Studios
05.2023 - Current
  • Developed and implemented a customer-oriented strategy that increased retention and customer satisfaction
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Achieved company growth by implementing strategic plans and business development initiatives.

Customer Success Manager

Diabsolut Inc
10.2022 - 10.2023
  • Collaborated with cross-functional teams to identify and resolve customer-related issues, using Salesforce as our documenting tool
  • Structured and delivered quarterly business reviews
  • Strengthened relationships with the C-suite resulting in client loyalty, net revenue retention, and growth

Account Executive

Diabsolut Inc
04.2020 - 10.2022
  • Identified and pursued new business opportunities that resulted in new acquisitions
  • Worked closely with the pre-sales department and coordinated product demos for Salesforce CRM and other platforms native to Salesforce
  • Maintained and grew client relationships by assuring alignment and advising on best practices

Executive

Arthur Murray Franchised Studios
08.2009 - 03.2020
  • Spearheaded front and back department sales cycles along with Social Media marketing campaign initiatives
  • Designed and implemented employee training programs
  • Planned and led meetings to review monthly and quarterly objectives

Airport Agent

Aéroport de Montréal
03.2008 - 05.2009
  • Collaborated with other departments to ensure customer issues are resolved in a timely manner
  • Provided timely and accurate information to customers
  • Adhered to company policies and procedures, as well as airport regulations

Education

Bachelor of Psychology - Psychology

Laurentian University of Sudbury
Sudbury, ON
11.2024

Customer Success Management Certification -

Success Coaching
03.2023

Research Skills

Laurentian University
08.2020

John Abbott College
St-Anne-de-Bellevue, QC
07.2007

DES -

Queen of Angels Academy
Dorval, QC
05.2005

Skills

  • Microsoft Office
  • Pressure resilience
  • Leadership and Teamwork
  • Accurate and detailed
  • Communication Skills
  • Driven
  • Sales expertise
  • Account management

Languages

1,2,3,5,5

References

Available upon request

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Professional
Italian
Professional
Portuguese
Limited

References

References available upon request.

Timeline

Executive

Arthur Murray Franchised Studios
05.2023 - Current

Customer Success Manager

Diabsolut Inc
10.2022 - 10.2023

Account Executive

Diabsolut Inc
04.2020 - 10.2022

Executive

Arthur Murray Franchised Studios
08.2009 - 03.2020

Airport Agent

Aéroport de Montréal
03.2008 - 05.2009

Bachelor of Psychology - Psychology

Laurentian University of Sudbury

Customer Success Management Certification -

Success Coaching

Research Skills

Laurentian University

John Abbott College

DES -

Queen of Angels Academy

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