Stephany Moujally
Ste-Anne-de-Bellevue,Canada
Summary
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.
Overview
17
17
years of professional experience
Work History
Executive
Arthur Murray Franchised Studios
05.2023 - Current
- Developed and implemented a customer-oriented strategy that increased retention and customer satisfaction
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Achieved company growth by implementing strategic plans and business development initiatives.
Customer Success Manager
Diabsolut Inc
10.2022 - 10.2023
- Collaborated with cross-functional teams to identify and resolve customer-related issues, using Salesforce as our documenting tool
- Structured and delivered quarterly business reviews
- Strengthened relationships with the C-suite resulting in client loyalty, net revenue retention, and growth
Account Executive
Diabsolut Inc
04.2020 - 10.2022
- Identified and pursued new business opportunities that resulted in new acquisitions
- Worked closely with the pre-sales department and coordinated product demos for Salesforce CRM and other platforms native to Salesforce
- Maintained and grew client relationships by assuring alignment and advising on best practices
Executive
Arthur Murray Franchised Studios
08.2009 - 03.2020
- Spearheaded front and back department sales cycles along with Social Media marketing campaign initiatives
- Designed and implemented employee training programs
- Planned and led meetings to review monthly and quarterly objectives
Airport Agent
Aéroport de Montréal
03.2008 - 05.2009
- Collaborated with other departments to ensure customer issues are resolved in a timely manner
- Provided timely and accurate information to customers
- Adhered to company policies and procedures, as well as airport regulations
Education
Bachelor of Psychology - Psychology
Laurentian University of Sudbury
Sudbury, ON11.2024
Customer Success Management Certification -
Success Coaching
03.2023
Research Skills
Laurentian University
08.2020
John Abbott College
St-Anne-de-Bellevue, QC07.2007
DES -
Queen of Angels Academy
Dorval, QC05.2005
Skills
- Microsoft Office
- Ability to Work Under Pressure
- Leadership and Teamwork
- Accurate and detailed
- Communication Skills
- Self-Motivated
References
Available upon request
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Professional Working
Spanish
Limited Working
Portuguese
Elementary
Timeline
Executive
Arthur Murray Franchised Studios
05.2023 - Current
Customer Success Manager
Diabsolut Inc
10.2022 - 10.2023
Account Executive
Diabsolut Inc
04.2020 - 10.2022
Executive
Arthur Murray Franchised Studios
08.2009 - 03.2020
Airport Agent
Aéroport de Montréal
03.2008 - 05.2009
Customer Success Management Certification -
Success Coaching
Research Skills
Laurentian University
John Abbott College
DES -
Queen of Angels Academy
Bachelor of Psychology - Psychology
Laurentian University of Sudbury
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