Summary
Overview
Work History
Education
Skills
Languages
Languages
Languages
Software
Languages
Hobbies and Interests
Timeline
Generic

STEPHANY MARTINEZ

San Diego

Summary

Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving enables effective navigation of challenges while maintaining a positive customer experience. A collaborative team player adapts seamlessly to evolving needs, consistently prioritizing results through efficient and empathetic service delivery. Recognized for reliability and a proactive mindset in achieving both customer and organizational objectives.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Sixt Rent A Car
02.2022 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

SALES AGENT

PAYLESS CAR RENTAL
03.2019 - 04.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Assistant Manager

TitleMax
01.2018 - 12.2019
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

HOSTESS

Farmers Table
03.2017 - 01.2018
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Planned and executed 12-guest parties by organizing menus, spaces and special requests

Education

Associate of Science -

San Diego City College
San Diego, CA

High School Diploma -

Helix High School
La Mesa, CA

Skills

  • Sales expertise
  • Strategic planning
  • Client Service
  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • Problem identification
  • Creative solutions
  • Innovative thinking
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Client relations
  • Customer satisfaction measurement
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support

Languages

English
Native or Bilingual

Languages

  • ENGLISH

  • SPANISH

Languages

Excellent,5,Excellent,5

Software

MICROSOFT WORD

, 5, Excellent,

EXCEL

, 5, Excellent

Languages

Excellent,5,Excellent,5

Hobbies and Interests

  • COMMUNITY VOLUNTEER

  • FEEDING AMERICA NON PROFIT

Timeline

Customer Service Representative

Sixt Rent A Car
02.2022 - 11.2024

SALES AGENT

PAYLESS CAR RENTAL
03.2019 - 04.2021

Assistant Manager

TitleMax
01.2018 - 12.2019

HOSTESS

Farmers Table
03.2017 - 01.2018

High School Diploma -

Helix High School

Associate of Science -

San Diego City College

Similar Profiles

CREATE PROFILE
STEPHANY MARTINEZ